Shift Lead

Join to apply for the Shift Lead role at Walgreens.

$17.00/hr - $20.00/hr

• Open and close store in absence of store management, including system startups, cash handling, preparing floor and stock room, and opening the back door for deliveries.
• Complete product returns, order voids, customer refunds, cash drops to safe, and provide change as requested.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients by greeting them, offering assistance, and resolving issues to ensure a positive experience.
• Deliver Walgreens service traits, proactively offering help, identifying needs, and servicing until satisfied.
• Hold store keys and assist or coach team members with warehouse and vendor ordering process, including opening the back door for deliveries.
• Register all related sales, recording scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist manager or assistant manager with order exceptions, reverse logistics (returns, empty packages), and evaluating/displaying promotional merchandise.
• Maintain accurate inventory counts in basic departments, stockroom, and overstock areas.
• Ensure the Outdate program is followed with team members.
• Manage basic department pricing, daily price changes, appropriate signage, and compliance with local regulations.
• Assist with bookkeeping activities: cash reports, cash counts, ledgers, and bill payments.
• Support exterior and interior maintenance by keeping the store clean, neat, orderly, and requesting repairs as needed.
• Assist with separation and placement of food items, ensuring food rotation (first in, first out) and correct storage.
• Have working knowledge of store systems and equipment.
• Assist at the pharmacy out window as requested.
• Ensure compliance with state and local laws regarding regulated products.
• Conduct bag checks of team members before leaving the store.
• Comply with company policies, maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

• Attend training and complete required PPLs requested by Manager.

• Serve as a liaison between management and non‑management team members by communicating assigned tasks when management is absent.
• Report disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).

• Knowledge of store inventory control.
• Consideration of qualified applicants with arrest and conviction records.
• Obtain and maintain valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

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$17 - $20 / Hourly