Client Success Manager

Futures start here. Where first steps, new friendships, and confident learners are born. At Kinder Care Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it’s Kinder Care Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share.

And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide.

At Kinder Care Learning Companies, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re all passionate about crafting a world where children, families, and organizations can thrive.

As a Client Success Manager, you'll serve as a strategic account manager responsible for maximizing the value, utilization, and growth of our existing client partnerships. You'll own a portfolio of client accounts, driving increased awareness, engagement, and utilization of employer-sponsored benefits while identifying opportunities for upselling, expansion, retention, and renewals.

Through proactive account management, data-driven strategies, and strong relationships with key decision makers, you'll develop and execute account plans that deliver measurable results for both our clients and our business. You'll partner closely with internal teams to address barriers to benefit utilization, strengthen the client experience, and uncover opportunities to grow existing partnerships.

This role is ideal for a results-driven relationship builder who combines strategic thinking, business acumen, and a passion for helping clients realize the full value of their investment.

• Own and manage a portfolio of client accounts, serving as the primary strategic relationship manager and driving overall account performance, engagement, and growth

• Develop and execute proactive account strategies focused on increasing employee awareness, enrollment, and utilization of available benefits

• Monitor utilization trends, identify underperforming accounts, and implement targeted strategies to remove barriers, improve participation, and maximize benefit adoption

• Establish strong relationships with client decision makers, HR and benefits leaders, and other key stakeholders to align solutions with evolving organizational needs

• Partner with internal teams to develop and execute client-specific engagement campaigns, communications, events, and other initiatives designed to increase benefit utilization

• Meet or exceed defined performance goals for benefit utilization, client retention, renewals, upselling, and account expansion

• Identify, develop, and advance opportunities to upsell existing solutions, introduce additional benefits, and expand services within assigned accounts

• Lead proactive retention and renewal strategies, identifying potential risks early and developing action plans to protect and grow existing client relationships

• Build and maintain strategic account plans that align client objectives with business growth opportunities and measurable performance outcomes

• Collaborate with sales and other internal partners to develop growth strategies, support expansion opportunities, and ensure continuity throughout the client lifecycle

• Monitor key performance indicators, including benefit utilization, engagement, account growth, renewal performance, and client retention

• Analyze account-level data and trends to identify…