AFCO Direct Carrier Returns Specialist

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Facilitate the collection of return premiums and balances due from insureds, agents and insurance companies through verbal and written correspondence with all applicable parties to the loan transaction. Work closely with management to ensure collection problems are identified and resolved to minimize delinquencies and loan loss.

• Communicate with insurance carriers, intermediaries and insurance agents/brokers to verify vital information regarding cancelled accounts and document files accordingly.
• Pursue collection activities on assigned portfolio of cancelled accounts as outlined in line of business policies and procedures.
• Respond to telephone and written inquiries on assigned loan portfolio or when appropriate, respond to inquiries that have been redirected from other departments.
• Communicate regularly with internal sales and marketing staff regarding cancelled accounts, losses and agency delinquencies.
• Review and make decisions on handling of assigned accounts once initial carrier collections activities have been completed.
• Exercise judgment within established authority limits to make decisions related to the charge‑off of delinquent loan balances and prepare to explain the reasons for the loss.
• Recognize the warning signs of agency fraud/non‑compliance and ensure that management is notified of these instances for further investigation and/or action.
• Review delinquent loans and make determinations on deferring or proceeding with cancellation requests to the insurance carrier.
• Review payments received on cancelled loans and determine appropriate action.
• Compute interest adjustments using various calculation methods, calculate payoffs and prepare refunds.

• High School diploma or equivalent.
• Ability to work independently.
• Excellent written and verbal communication skills.
• Excellent organizational and analytical skills.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Ability to travel, occasionally overnight.

• Bachelor's degree or completion of a technical school in a related subject.
• Two years of premium finance experience, preferably in operations, collections or related discipline or in the property and casualty insurance industry.

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Teammates also receive no less than 10 days of vacation (prorated) during the first year of employment, 10 sick days (prorated), and paid holidays.

For more details on Truist’s generous benefit plans, please visit the Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the law. E‑Verify IER Right to Work.