Universal Banker - Florence Pamplico, SC

Universal Banker I – Florence Pamplico, SC

SUMMARY / OBJECTIVES
The Universal Banker serves as a full-service, single point of contact in the branch for South State customers’ financial needs. The position operates in the dual capacity of a Teller and FSR, providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

• Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
• Know and understand the products and services offered by the bank, including facts and features, benefits and advantages, rules and regulations, price structure, and simple definitions of each service.
• Identify customer needs and expectations by listening for clues and seek opportunities to expand relationships by making referrals as outlined in the position goals.
• Present a neat and professional personal appearance, in accordance with bank policy.
• Ensure compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develop a strong understanding of customer-facing technology and enroll customers in self‑service options.
• Perform teller duties: process transactions for savings, checking, and loan accounts; maintain a neat and orderly work area; assist in guiding and training new tellers; allow customers access to safe deposit boxes; cash checks, process savings withdrawals within assigned limits; sell certified checks; balance transactions daily; service/ balance ATM; utilize the branch capture system; and follow policies and procedures to minimize operational errors.
• Perform FSR duties: open new deposit accounts; handle stop payments, wire transfers and other maintenance functions within assigned limits; explain policies and procedures as necessary; resolve customer problems and complaints; direct customers with difficult problems to other assistance; promote additional services; and maintain accurate records, reports, and correspondence.

UNIVERSAL BANKER FUNCTIONS

• One year of teller or cash handling experience and six months of customer relationship building or sales experience.
• Demonstrated expertise in teller II and basic FSR job functions.
• Additional responsibilities may include Vault or Backup Vault duties.
• Other duties as assigned.

QUALIFICATIONS, EDUCATION, AND CERTIFICATION REQUIREMENTS

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  Cash handling, sales, customer service; prior banking experience preferred.
• Knowledge:
  Good interpersonal and computer skills; ability to read, write, speak, and understand English.

TRAINING REQUIREMENTS / CLASSES

• South State Way New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned regulatory compliance training
• Acknowledgement of all policies through Docu Sign as assigned
• Additional training may be required depending on experience.

PHYSICAL DEMANDS

• Must be able to lift up to 50 pounds, stand or sit for long periods, and effectively access and interpret information on computer screens, documents, reports, cash denominations, and customer identities.

WORK ENVIRONMENT
The position is most likely in an open lobby area with an individual workstation within a cooled and heated facility.

TRAVEL
Travel may be required to attend meetings or training as needed.

WORK LOCATION
130 Pamplico Hwy, Florence, South Carolina 29505

Equal Opportunity Employer, including disabled/veterans.