Systems Drives Technical Support Technician

Join to apply for the Systems Drives Technical Support Technician role at ABB
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At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone.

This position reports to:
Systems Drives Operations Manager
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• Provide technical support for common problems related to the application of ABB System Drives, Control Systems, and motors.
• Analyze problems and initiate effective measures for their solution.
• Execute product warranty while ensuring customer satisfaction and simultaneously achieving cost‑control objectives.
• Enter each reportable case as applicable in the Salesforce Case Management System.
• Required to provide technical support during the evenings and weekends on a rotating schedule.
• Support ABB Digital Offerings/ABB Ability.
• Remote support for RAP/Support Line contracts.
• Assist with part orders/Recommended spare parts list.
• Interpret maintenance manuals, schematics, and software tools.
• Learn ABB tools such as Drive Composer, Drive Windows, Control Builder, SAP, Concur, Outlook, AMEX.
• Experience reading, analyzing, and interpreting electrical and mechanical drawings.
• Ability to instruct on how to troubleshoot, test, repair and service technical equipment.
• Ability to build strong effective working relationships with our customers.
• Ability to own self‑development by reading technical publications and participating in educational opportunities.
• Ability to adapt to ever changing job site situations.

• Either High School Diploma and 5 years’ technical work experience; or Associates degree and 3 years’ technical work experience; or Bachelor's degree and 1 year technical work experience required.
• A special combination of education and experience must be demonstrated in the AC/DC drives area.
• Ability to travel up to 30%.

• Performed field service engineering for AC and DC coordinated drive systems.
• Attention to detail and strong problem‑solving skills, strong communication skills.
• Ability to write detailed technical service reports.

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands‑on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: EEOC rights.