Part - Time Assistant, Computer Lab Tech, OTS - FY

Job Description

The primary role of the Part‑time Assistant/Tech in the Office of Technology Services (OTS) is to provide direct support to students in the computer lab, ensuring a welcoming and productive environment for learning and technology use.

• Assist with basic troubleshooting and guide students through software and system usage.
• Maintain lab organization, cleanliness and readiness (cleaning, vacuuming, recycling).
• Configure equipment, inventory assets and peripherals and maintain basic records.
• Set up and image devices for bench stock and/or support engineers; assist with transporting, installing, securing, cable management in classrooms, labs and staff offices.
• Perform bench stock inventory and report on technological and non‑technical equipment.
• Assist support engineers with customer‑facing troubleshooting for faculty, staff and students in lab and classroom environments.
• Answer questions and direct students, faculty and staff to appropriate resources in person or by phone.

• Dependable, punctual, self‑motivated, able to work with minimal supervision.
• Strong customer service skills (in-person and/or remote) with a positive, professional attitude.
• Knowledge of computers, office applications and internet usage; proficiency in Microsoft Office (Word, Excel, Outlook) and strong writing skills.
• Familiarity with calendar scheduling, internet searching, and document creation/editing.
• Ability to physically transport and maintain equipment, including lifting 25–50+ lbs repeatedly.
• Maintain required academic standing.
• Successfully completed IS101 with a grade of C or better (or equivalent coursework; verifiable transcript required).
• Microsoft Office Specialist (MOS) Word Associate Level (verifiable certification required).
• Microsoft Office Specialist (MOS) Excel Associate Level (verifiable certification required).

• IT‑related certifications such as MTA, CompTIA (A+, Network+, Cloud+, Security+), ACMT, HDI or equivalent.
• Currently pursuing an IT‑related field of study or career path.
• Letter of reference from faculty.

$13.20 per hour; exempt; full‑time equivalent 48.8%.

CSN is an Equal Employment Opportunity/Affirmative Action institution.

Posting Close Date: 06/30/2027