Veterinary Client Service Representative

Veterinary Client Service Representative

Hewitt Animal Hospital, a Thrive Pet Healthcare partner, is seeking a full‑time Veterinary Client Service Representative based in Florence, SC. We provide primary and emergency care services for dogs and cats across Florence, Darlington, Timmonsville, and surrounding areas. Our mission is to practice the highest quality medicine and surgery with compassion and an emphasis on client education.

• Full‑time
• Entry level

You will serve as the first point of contact for clients and patients, performing a range of front‑desk and clinical support duties in a fast‑paced environment.

• Schedule appointments
• Greet clients and patients
• Answer and direct incoming calls
• Process transactions
• Handle medication refills
• Provide client education
• Maintain cleanliness of the hospital

• Computer experience required
• Ability to multitask, prioritize, and manage time effectively
• Strong attention to detail
• Professional and respectful communication with staff and clients

Preferred candidates have experience in veterinary, veterinary assistant, animal care, or pet hospital settings and are willing to cross‑train as Receptionist and Veterinary Assistant.

• Excellent interpersonal skills
• Multitasking ability
• Exceptional customer service
• Strong verbal and written communication
• Emotional intelligence
• Thrives in fast‑paced environments under pressure
• Proactive team player

Access to comprehensive learning and skill‑set programs, including:

• Our diverse library of continuing education courses (Thrive
  
  U)
• Live virtual workshops for leadership skills
• Fundamentals of running a pet hospital program
• AVMA‑CVTEA accreditation program to become a Vet Tech via distance learning
• Scholarship opportunities and tuition reimbursement

• Paid time off, including 8‑weeks full‑pay parental leave, bereavement, and time off for new pet adoptions
• Medical, dental, vision insurance, HSA, and FSA
• Pet perks: free exams, discounts on products and services
• Backup and ongoing care support for children, adults, and pets
• Mental health benefits: coaching, therapy sessions
• 401(k) with employer contribution, no waiting period
• Continuing education support and paid time off to complete courses
• Scholarship and student loan support program

Hourly rate starting at $15–$18, negotiable based on credentials and experience.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.

Interested candidates should submit an application to join our dedicated team.