Veterinary Client Service Representative

Veterinary Client Service Representative – Hewitt Animal Hospital Florence, SC

More than a word, care is present in everything you do. At Hewitt Animal Hospital, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.

We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.

And, we have plenty of fun along the way!

At Hewitt Animal Hospital, we offer primary and emergency care services for dogs and cats in Florence, Darlington, Timmonsville, and surrounding areas.

We provide veterinary services for dogs and cats. We understand the special role your pet plays in your family, and we treat your pet as we would our own. Our goal is to practice the highest quality medicine and surgery with compassion and an emphasis on client education.

Provide your best care with more bridges and less barriers.

Hewitt Animal Hospital is looking for a Veterinary Client Service Representative to join us as part of the Thrive Pet Healthcare community.

We are seeking a full‑time client care representative to join our outstanding team! Must be able to perform under pressure, in a fast‑paced environment and work well independently as well as on a team. Attention to detail is a must.

• Schedule appointments
• Greeting clients and patients
• Answering and directing incoming calls
• Process transactions
• Medication refill
• Client education
• Maintaining cleanliness of hospital

• Computer experience is required
• Ability to multi‑task and be proactive
• Ability to triage, prioritize and possess excellent time‑management skills.
• Close attention to detail is crucial
• Ability to communicate with staff and clients in a professional and respectful manner

Job seekers with vet, veterinary assistant, animal care or pet hospital experience would be a good candidate for this role. Must be willing to cross‑train as both Receptionists and Veterinary Assistant.

• Has excellent interpersonal skills
• Able to multi‑task
• Possess exceptional customer service
• Strong verbal and written communication skills
• Possess emotional intelligence
• Thrives in a fast‑paced environment with the ability to perform under pressure while maintaining a positive attitude
• Proactive team player

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses – ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Earn your AVMA‑CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians
• Scholarship opportunities and tuition reimbursement

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Paid time off including 8‑weeks of full‑pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no waiting period
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support program

and so much more!

Compensation is negotiable based on credentials and experience with a hourly pay rate starting at $15 – $18 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.