Medical Dispatcher II - BLS Dispatcher

Medical Dispatcher II - BLS Dispatcher, Full Time, Days

Join to apply for the Medical Dispatcher II - BLS Dispatcher, Full Time, Days role at Atlantic Health

$20.05/hr - $33.11/hr

The Atlantic Mobile Health Dispatcher II is an integral part of the Emergency Medical Services Department supporting Transport, MAV & Critical Care Operations. The dispatcher is responsible for assignment of the most appropriate resource to meet the patient and customer’s needs while assuring the safe completion of the transport through superior communication and customer service skills. The dispatcher will utilize multiple phone lines, six computer screens and wall monitors containing information ranging from Computer Aided Dispatch (CAD) systems, telecommunications equipment, mapping software, vehicle tracking software, weather and traffic information to assure the safety of medical crews.

Coordination with other EMS teams and Communications Center in the region assures safe operations and collaboration and necessary logistical support for the mission. The ideal candidate is committed to safety, detail oriented and can function well in a fast paced, dynamic environment where finding solutions to complex logistical challenges is a must. World class customer service and communication skills are mandatory.

• Effectively prioritizes and assigns emergency and non-emergency calls for service.
• Makes accurate moment-to-moment decisions regarding scheduling trips and rearranging the current plan accordingly to accommodate exceptions and emergencies.
• Appropriately balances the needs of the customer and the company when making critical decisions.
• Maintains timely and accurate tracking of all units and company vehicles.
• Consistently performs status checks on crews verifying engagement, availability, safety and status.
• Expertly uses CAD Dispatch system to review trip requests, appropriately schedule transports to assure timely response and vehicle/resource utilization and service.
• Keeps trip requests organized and prioritizes trips for appropriate sequence dispatch when emergencies develop.
• Communicates to crew vital trip assignment and monitoring information via communication system.
• Consistently uses professional demeanor, voice tone and respect in all communications.
• Performs basic data entry; demonstrates ability to learn new computer programs and perform some advanced data entry when necessary.
• Complies with and enforces all policies and procedures.
• Escalates concerns regarding questionable matters to appropriate management.
• Operates all equipment under the Rules and Regulations of the Federal Communications Commission and the New Jersey State Department of Health. Office of Emergency Medical Services, as pertains to the function of a Mobile Healthcare Communications Center.

• Excellent telephone/radio voice, oral and written communication skills.
• Professional communication in English, maintaining a clear and appropriate tone.
• Ability to write in English quickly and accurately, both on paper and electronically.
• High proficiency with computer data entry.
• Comfortable navigating various software applications.
• Ability to work under pressure and high call/trip volume periods.
• Maintains a calm demeanor while processing information and making critical, sound decisions.
• Punctual and stringent about work, attendance and reporting.

• High School Diploma or equivalent required.

• 911 Officer (BTC) and EMD (New Jersey or National Academy) preferred.

• Minimum one year of previous emergency and/or medical transport dispatching experience preferred.

Atlantic Health System is a leading non-profit health care system headquartered in Morristown, New Jersey, serving more than 20,000 team members and providing quality care to the communities it serves.

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan:
  Employer match, additional non-elective…