Customer Service - Pharma

Position:
Customer Service Representative (Pharma)

Location: Mettawa IL or Florham Park NJ (Hybrid: 4 days in-office, 1 day remote; after training, flexible schedule with 3 days in-office and 2 days remote)

Hours: 8:00am – 4:30pm

Requirements:

• Must be local to the client site
• Minimum 2 years of experience in customer service, specifically in pharma
• High school diploma or GED
• Proficiency in PC software such as MS Outlook, MS Excel, MS Word
• Experience with SAP S4 Hana is preferred but not required (training available)

Responsibilities:

Skills:

• Pharma customer service experience with a collaborative approach
• Effective time management and prioritization
• Analytical skills to objectively assess information and customer issues
• Patience, tact, empathy, and problem-solving skills
• Ability to work with complex computer applications and resources

Preferred

Skills:

• 3-5 years of customer service experience
• Ability to learn and follow detailed instructions
• Proven organizational skills for providing accurate information

Benefits:

• 401(k)
• Medical, Dental, and Vision Insurance
• Term Life Insurance
• Accidental Death and Dismemberment
• Long Term Disability