Medical Dispatcher II - BLS Dispatcher Per Diem Mobile Health, Florham Park
Listed on 2026-01-01
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
The Atlantic Mobile Health Dispatcher II is an integral part of the Emergency Medical Services Department supporting transport, mobile advanced life support (MAV) and critical care operations.
OverviewThe dispatcher assigns the most appropriate resource to meet patient and customer needs while ensuring safe completion of transport through superior communication and customer service skills. The role utilizes multiple phone lines, computer screens, CAD systems, telecommunications equipment, mapping and weather software, and vehicle tracking to coordinate EMS teams and the Communications Center in the region.
Job Responsibilities- Excellent telephone/radio voice, oral and written communication skills.
- Capable of clear professional communication in English without excessive loudness or soft tone in a noisy environment.
- Proficient in writing quickly in English, both on paper and electronically.
- Highly proficient and accurate with computer data entry.
- Comfortable navigating various software applications.
- Ability to work under pressure and high call/trip volume periods.
- Maintain a calm demeanor and process information to make critical, sound decisions quickly.
- Punctual and strict about work, attendance and reporting.
- High School Diploma or equivalent required.
- 911 Officer (BTC) and EMD (New Jersey or National Academy) preferred.
- Minimum one year of previous emergency and/or medical transport dispatching experience preferred.
- Morristown Medical Center, Morristown, NJ
- Overlook Medical Center, Summit, NJ
- Newton Medical Center, Newton, NJ
- Chilton Medical Center, Pompton Plains, NJ
- Hackettstown Medical Center, Hackettstown, NJ
- Goryeb Children’s Hospital, Morristown, NJ
- Centra State Healthcare System, Freehold, NJ
- Atlantic Home Care and Hospice
- Atlantic Mobile Health
- Atlantic Rehabilitation
- Medical, Dental, Vision, Prescription Coverage
- Life & AD&D Insurance
- Short‑Term and Long‑Term Disability
- 403(b) Retirement Plan with employer match
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On‑Site Childcare
- Well‑Being Rewards
- Employee Assistance Program
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
SalaryInformation
- Minimum Salary (Hourly Rate): $20.05
- Maximum Salary (Hourly Rate): $33.11
- Assignment Category:
Per Diem - Hours per Week: 0.01
- Primary Shift: Varies
- Salary Admin Plan: SER
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