PSR - Patient Coordinator

Position: PSR - New Patient Coordinator
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** About Our Company
** We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through Village

MD and our operating companies , , , , and .When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
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* Please Note:

** We will only contact candidates regarding your applications from one of the following domains: , , , , , , or  
** Job Description
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* HOURS:

8:30 am - 5:00 pm
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* Essential Job functions:

*** Responsible for greeting new patients via phone or in person and scheduling initial consultation appointment with one of the Hem/Onc Providers.
* Compete new patient referrals coming in via email, Athena text, Athena referrals or phone calls.
* Schedules consultation and lab appointments (when applicable) within 48-72 hours of initial call.
* Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the consultation and ensures all records are available in the EHR.
* Obtains, verifies, and updates patient insurance information; maintains confidentiality according to policies.
* Accurately completes and/or sends all necessary forms for new patients.
* Establishes and maintains a positive working relationship with physicians and staff.
* Protects the privacy and confidentiality of patients and employees.
* Communicates any problems, equipment concerns or issues promptly to the Supervisor or Clinical Manager.
** General

Job functions:

*** Demonstrates a working knowledge of hem-onc diagnoses to obtain correct records for consultation.
* Demonstrates a working knowledge of insurance and pre-certification requirements.
* Verbalizes customer service skills to alleviate patient anxiety, first point of contact into Oncology Services.
* Demonstrates customer service skills when communicating with peers.
* Demonstrates good judgment in scheduling consultations to increase physician productivity.
* Other job duties as required.
** Physical

Job Requirements:

*** Pushing and pulling, taking frequency and weight into consideration
* Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
* Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
* Dexterity of hands and fingers
* Balance is maintained during climbing, bending and/or reaching.
* Endurance (e.g. continuous typing, prolonged standing/bending, walking)
** Education, Certification, Computer and Training Requirements:
*** High School Graduate or GED required.
* Previous PSR experience preferred. Previous healthcare office experience preferred.
* Ability to communicate in English, both orally and in writing
* Must have excellent interpersonal and customer service skills.
* Must have the ability to organize and perform multiple tasks in a timely manner.
* Knowledge of medical office and terminology preferred.
* Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.
* Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.
** Travel:
*** Ability to commute to satellite offices as needed.

Pay Range: $18.13 - $22.02 Hourly The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.#
** About Our Commitment**##
** Total Rewards at VillageMD
** Our team members are essential to our mission to reshape healthcare through the power of connection. Village

MD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in Village

MD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.##
** Equal Opportunity Employer
** Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.##

** Safety Disclaimer
** Our Company cares about the safety of our employees and applicants. Our…