Medical Dispatcher - Call Taker Per Diem Mobile Health, Florham Park

Overview

Medical Dispatcher I - Call Taker Per Diem, Variable, Mobile Health, Florham Park

Base pay range: $18.50/hr - $27.58/hr

Atlantic Health System is seeking a per-diem Medical Dispatcher I (Call Taker) to work for Ambulance as part of the Atlantic Health System. The dispatcher is an integral part of the Emergency Medical Services Department supporting BLS Transport, MAV & Critical Care Operations. The dispatcher is responsible for the intake and processing of all transport requests and scheduling transports and appointments to meet patient and customer needs through superior communication and customer service skills.

The dispatcher will utilize multiple phone lines and computer screens, coordinating with Dispatchers, Hospital Liaisons, Clients, Patients, Customer Service Coordinators, Social Workers and Hospital Staff to assure safe operations and the necessary logistical support for the mission. The ideal candidate is safety‑minded, detail oriented, and able to function in a fast-paced environment where solutions are needed promptly.

• Effectively prioritizes channels and assigns emergency and non-emergency medical transport requests to appropriate vehicles and personnel (SCTU, BLS and MAV) to ensure a smooth transition from request to scheduling and through pick up or emergent response
• Dispatches vehicles in a timely manner
• Makes accurate moment-to-moment decisions regarding scheduling pickups and rearranging the plan to accommodate exceptions and emergencies
• Performs ongoing demand analysis of engaged and available vehicles to ensure operational efficiency and customer satisfaction
• Balances the needs of the customer and the company when making critical transport decisions
• Ensures compliance with state, federal and insurance regulations relating to ambulance transports
• Maintains timely and accurate tracking of all vehicles engaged in transports and assigns resources based on location and availability
• Conducts status checks on crews for engagement, availability, safety and progress
• Uses CAD Dispatch system to review trip requests, schedule transports, and optimize vehicle/resource utilization
• Keeps trip requests organized and prioritizes trips for sequencing when emergencies develop
• Communicates vital trip assignment and monitoring information to crews in a professional manner
• Prepares and distributes reports on progress, issues and statistics for review
• Performs data entry and demonstrates the ability to learn new computer programs
• Attends communication meetings and education sessions
• Performs call taker duties as needed

• Minimum Education: High school diploma or equivalent required
• Relevant Experience: Customer service and call center training preferred;
  Basic Tele‑Communicator (BTC) and NJ EMD preferred

At Atlantic Health System, the promise to communities is: anyone who enters our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. We are a large non-profit health care system with facilities including Morristown Medical Center, Overlook Medical Center, Newton Medical Center, Chilton Medical Center, Hackettstown Medical Center, Goryeb Children’s Hospital, Centra State Healthcare System, Atlantic Home Care and Hospice, and Atlantic Mobile Health.

Atlantic Health System employs more than 20,000 team members and partners with Atlantic Medical Group and All Spire Health Partners.

• Team Member Benefits:
  Medical, Dental, Vision, and Prescription Coverage (22.5 hours per week or more for full-time and part-time team members)
• Life & AD&D Insurance;
  Short-Term and Long-Term Disability
• 403(b) Retirement Plan with employer match
• PTO & Paid Sick Leave;
  Tuition Assistance
• Parental, Adoption, Surrogacy Leave;
  On-Site Childcare options
• Well-Being Rewards; EAP;
  Flexible Spending & Commuter Accounts

EEO STATEMENT:
Atlantic Health System is an equal employment opportunity employer and federal contractor or subcontractor; it complies with applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, and other employment actions on the basis of race, color, religion, sex, national origin, citizenship status, disability, age, genetics, or veteran status.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Management and Manufacturing
• Industries:
  Hospitals and Health Care

Note:

This description reflects the position currently available and may be changed at any time. Referrals increase your chances of interviewing at Atlantic Health by 2x.