Principal Field Support Rep

Basic Qualifications

Minimum of 25 weeks of military technical training school, along with an additional 13 years of related experience is required. or 2 years of directly related non-military technical trade school or the equivalent experience, along with an additional 13 years of related experience is required. or Bachelor's degree in a technical field or the equivalent experience, along with an additional 9 years of related experience is required.

Industry certifications are highly preferred.

CLEARANCE REQUIREMENTS:[Department of Defense Secret security clearance is preferred at time of hire.] Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position

General Dynamics Mission Systems has an immediate opening for a Field Operator.  This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation’s core defense/intelligence services and systems.  General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

REPRESENTATIVE DUTIES AND TASKS:

Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions. Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.

Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives. Acts as local on-site representative to customer's organization.

Key Responsibilities:

Performs field activities including the installation, start-up, cutover, and checkout of newly installed systems; maintains, integrates, troubleshoots, tests, and services fielded systems/products at customer sites; and sets up and utilizes specialized test and diagnostic equipment to isolate malfunctions

Performs equipment/system acceptance testing, following established procedures.

Provides technical support independently, displaying a high degree of resourcefulness and initiative.

Assists in cable builds and fiber optic handling/splicing.

Conducts site and equipment inspections to perform preventative and corrective maintenance.

Implements test plans and procedures in accordance with contract requirements for the verification of deliverable systems.

Documents failures and corrective actions in accordance with proper procedures, and makes technical recommendations based on this collective data.

Performs modifications and field changes to installed equipment.

Works closely with design engineering in evaluating product performance and conducting field trials.

Conducts orientation and training of customers in the technical operation and maintenance of equipment, as well as over-the-shoulder/refresher training to users in the field as required.

Interfaces with Customers, Military Personnel, Government dignitaries, External consultants/experts, and Internal technical staff.

May mentor other employees.

Assists management in reviewing maintenance contracts and complex system configurations, and prepares the field support section of certified proposals.

Provides technical advice to lower-level Field Support…