Software Support Engineer

USA (Florham Park, NJ) Software Engineering 5+ years’ experience

Heller Industries is looking for a Software QA and support engineer with experience in Semiconductor equipment software. The position is located in Florham Park, NJ, and reports to the SQA Manager.

• Develop an in-depth expertise in Heller product operation and setup.
• Provide phone and on-site software support.
• Handle software installation and upgrade at customer sites.
• Support fab automation testing and qualification at customer sites.
• Work with customers, sales, field service, and engineering to compile software change requests to address customer needs.
• Compile and update software installation, setup, and operation procedures.
• Provide software training for customers and Heller Personnel.
• Participate in development and enhancement of software test plans.
• Test software and provide feedback to developers.
• Participate in scrum calls.
• Add test cases to the regression test suite for Heller’s products.

• Degree in Computer Science or Software Engineering.
• More than 5 years of experience developing, testing, or supporting software in semiconductor / electronics equipment, industrial automation, or process equipment.
• Experience working with Tier 1 semiconductor customers (e.g., Intel, TSMC, Samsung).
• Familiar with software development tools and utilities including development environments and bug tracking utilities.

• Experience compiling and managing test plans for software releases.
• Experience managing software testing in remote sites.
• Experience with software engineering utilities including requirements management, bug tracking, and configuration management.

• Team player.
• Ability to work effectively in a fast-paced, dynamic environment as part of a multi-disciplinary team.
• Strong interpersonal skills.
• Excellent communication and presentation skills.
• Attention to detail and follow-through skills.
• Ethics and cultural values consistent with Heller’s standards of excellence.

• 15% travel including domestic and international trips to factory, vendor, and customer sites up to 1-2 weeks.

Life at Heller

At Heller Industries, we believe a company is defined not only by whatit makes, but by
how it works, how it leads, and how it treats its people.

For more than 65 years, Heller has built its reputation on innovation, engineering excellence,customer commitment, and the determination to solve difficult problems. Today, we are continuing that tradition while building the next generation of Heller.

• We hold ourselves accountable.
• We do what we say we will do.
• We treat people with respect.
• We work together across functions, countries, and cultures.
• We challenge ourselves to improve, embrace new technology, and find better ways to serve our customers.
• When something matters—to our customers, our colleagues, or our company—we take ownership.

That is what it means to be part of Heller.

We are a global manufacturing and technology company with opportunities across engineering,software, manufacturing, field service, sales, operations, and corporate functions. Our teamswork across North America, Europe, and Asia, giving employees the opportunity to work on complex challenges with colleagues around the world.

At Heller,
your contribution matters.You will have the opportunity to make decisions, solve meaningful problems, learn from experienced professionals, and see the impactof your work. We want people who are curious, accountable, collaborative, and willing to challenge the status quo.

Whether you are an experienced professional, an engineer beginning your career, a manufacturing expert, a service professional, or someone bringing a different perspective to our organization,there is a place for you at Heller.

Come build something that matters. Build your expertise. Build your career. Build the future of Heller.