Claims Processing Supervisor

Requisition No:866202

Agency:
Department of Lottery

Working Title:

CLAIMS PROCESSING SUPERVISOR -

FLORIDA DEPARTMENT OF THE LOTTERY – DIVISION OF CLAIMS PROCECSSING

If hired, as employee of the Florida Lottery, you will be provided the benefits listed below:

• Approximately 97.5% of the premium for health insurance
• Individual (~$8/month) or Family (~$30/month)
• 100% of the premium for individual or family dental insurance
• 100% of the premium for basic
  life insurance
• Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.

This is a professional supervisory position responsible for leading a sub-team within the Claims Processing Division to carry out technical, analytical, and customer service functions of the division.

• Administer the validation and payment of Lottery prizes in compliance with rules, policies, and procedures. Primarily assigned claims related to installments and promotions and back up on claims deemed top prize (i.e., $250,000 or greater) and other claims.
• Ensure compliance with IRS tax reporting requirements.
• Oversee the post audit of paid claims at Headquarters and District Offices.
• Oversee the process of mail-in tickets, to include the opening, intake, assignment for validation/payment, mailing of prize payment checks and processing bulk mail.
• Oversee the scanning of claims, mail and correspondence to ensure accuracy and all required elements are contained and scanning is completed within established time frames.
• Oversee the retention of claims, records and correspondence in accordance with Lottery policy and Florida Law.
• Oversee the daily balancing of checks and check registers.
• Work cooperatively with Lottery General Counsel on Top Prize affidavits and resolving issues related to affidavits and payment rules.
• Prepare, review and distribute all requested reports and schedules.
• As needed, assist with the removal of users from the Lottery’s prize payment software user database.
• Responsible for partnering with necessary Lottery Business Units to test new processes and scenarios in the Lottery’s prize payment software to ensure effective implementation.
• Responsible for regularly reviewing and updating policies and procedures. When applicable, recommending changes to policies and procedures to improve operational efficiency and effectiveness, and safeguarding Lottery assets, and internal controls.
• Effectively lead Claims Processing Service Improvement Teams (SITs) to identify, develop and produce outcomes that create efficiencies within the division.
• Effectively lead their assigned team and performing administrative functions related to being a supervisor and setting a good example for employees.
• Secure and track Florida Lottery check stock inventory.
• Process and review all claims received to determine whether examination by the Division of Security is needed, and then approving payment for claims returned from the Division of Security.
• Assist with Bonus Play Promotional draws.
• Serve as a liaison with partner agencies for whom Lottery collects State Owed Debt.
• Prepare Information Resource Request Forms (IRFF) when updates or issues arise within the Lottery’s prize payment software.
• Assist with the creation of a monthly Task List for effective distribution of Claims Processing tasks to team members. Assist in preparing the How to Claim web page information for all new promotions.
• Review new game rules for accuracy and provide edit and improvement feedback.
• Assist with requests for Claims Processing Public Records.
• Assist with the request of Lottery Game Payment Quotes from the State Board of Administration in a timely manner.
• Assist with the review, analysis and coordination of the collection of state-owed debt from winners and subsequent transfer of the funds to appropriate state agencies.
• Assist District Office staff with validation and payment of Lottery prizes.
• Assist with access requests to the Lottery’s contracted banking institution and resolve any issues related to prize or installment payments.
• Assist with the creation of new games and new game prize structures within the Lottery’s prize…