Member Support Specialist

Introduction Overview

Your Role:

Assists Outbound, Inbound, and Call Center employees with loan requests, providing clerical and administrative support needed to process, close, or modify member loans. Represents the credit union in a professional manner when greeting members and the public on the phone and in person at the reception desk, ensuring they are directed to the appropriate person. Accepts mail, packages, and deliveries at the reception desk and ensures they are picked up or distributed to the appropriate person or department.

Essential Functions & Responsibilities:

• Exemplifies the core values of CAMPUS, while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality.
• Processes and disburses approved loans with appropriate paperwork and documentation.
• Processes and opens approved new accounts with appropriate paperwork and documentation.
• Monitors Capture queue and files documents to the appropriate account for retention.
• Performs account maintenance in a timely manner with appropriate paperwork and documentation.
• Answers the main switchboard and directs caller/member to the appropriate person or department.
• Greets the public when they enter the credit union. Determines their needs and directs them to the appropriate person.
• Receives mail/packages and distributes to the appropriate person or department.

Hours for this position are:

Monday - Friday: 9:45 AM - 6:15 PM

Saturdays: 1-2 per Month 8:45 AM - 2:15 PM

Education

• High School Diploma or GED.

Experience

• 0 - 1 year of similar or related experience.

Other Skills

• Attention to Detail
• Collaboration and Teamwork
• Communication
• Document Preparation
• Document Processing
• General Office Software
• Loan Processing
• Multi-line phone system operations
• Problem Solving
• Reception and Gatekeeping
• Records Management
• Telephone Skills/Etiquette
• Time Management and Organization

Compensation

$36,000.00 - $42,400.00 Salary

Full-Time Employee Benefits Package

Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short- & Long-Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance.

We do everything we can to promote healthy, happy employees!

Philanthropy

Community involvement and volunteering are important to CAMPUS. Employees can earn additional paid time off for volunteering at qualifying community events. CAMPUS also matches employee contributions to a qualifying 501(c)3, up to $1,000 per year.