Member Services Representative – Crawfordville Office

Interested applicants should have a high school diploma or its equivalent. Education and communication skills must be sufficient to enable individual to satisfactorily understand and carry out job requirements and responsibilities in an acceptable manner. One year of general office experience preferred. Experience with handling and accounting of payments strongly desired. Must be able to deliver accurate work products. Demonstrated clerical ability in other positions may be recognized in lieu of the specific requirements above.

Must possess and demonstrate the ability to provide excellent customer service in a professional and tactful manner at all times. Must be able to thoroughly understand and carry out the policies and procedures relating to the day-to-day operation of Member Services in a conscientious and effective manner. Must project an attitude which is service oriented and maintain a professional appearance.

Requires a valid driver’s license.

Please note:
This position is a temp-to-permanent hire
, which requires the first six months to be completed through a staffing agency. The selected candidate will become a full-time Talquin Electric Cooperative employee after the six-month period if monthly performance reviews have been successful and work is being completed in a satisfactory manner.

• A. Perform duties in a safe, satisfactory, competent and timely manner.
• B. Receive incoming phone calls. Handle calls within call center environment with detailed knowledge and utilization of Consumer Information System (CIS), Outage Management System (OMS) and Geographic Information System (GIS) “mapping”.
• C. Process new Member and new service requests according to procedures.
• D. Understand and effectively communicate all Cooperative policies and procedures concerning fees, deposits, service charges, billing and collection charges.
• E. Receive and handle payments from Members accurately and in a courteous manner.
• F. Process payments accurately and balance payment drawer daily in accordance with procedures.
• G. Prepare bank deposit(s) daily.
• H. Complete correspondence, forms and reports with accuracy.
• I. Complete and process daily time sheets.
• J. Maintain files and records in an organized manner.
• K. Assist in securing information concerning bill adjustments.
• L. Become familiar with, and have an understanding of information regarding Member accounts, Member Services calendar, CIS, and other related sources of information available.
• M. Prepare and process service orders, construction orders, operating orders, outage reports as well as other applicable reports for Cooperative services received from Members.
• N. Communicate well with Cooperative personnel to ensure service is provided in a timely manner.
• O. Effectively communicate with neighboring utilities in the execution of terms of territorial agreements.
• P. Answer routine energy and water conservation questions from Members.
• Q. Ensure positive and professional contact with the public. Advise Supervisor/Manager immediately of any problems or circumstances requiring their judgment.
• R. Assist other employees as necessary to serve Cooperative Member needs.
• S. Perform other related duties as assigned.

MANDATORY

REQUIREMENTS & QUALIFICATIONS:

Requires a high school diploma or its equivalent. Education and communication skills must be sufficient to enable individual to satisfactorily understand and carry out job requirements and responsibilities in an acceptable manner. One year of general office experience preferred. Experience with handling and accounting of payments strongly desired. Must be able to deliver accurate work products. Demonstrated clerical ability in other positions may be recognized in lieu of the specific requirements above.

Must possess and demonstrate the ability to provide excellent customer service in a professional and tactful manner at all times. Must be able to thoroughly understand and carry out the policies and procedures relating to the day-to-day operation of Member Services in a conscientious and effective manner. Must project an attitude which is service oriented and maintain a professional appearance.

Must be able to pass Cooperative physical examination as well as pre-employment drug screen and background check. Must live at a primary residence located within a 30 minute drive, as determined solely by management, of any Talquin Electric office facility.

Either with or without reasonable accommodation, must be able to sit, stand, stoop, kneel, use hands and fingers to operate equipment including typewriters, computers, etc. Must be able to work seated or standing, as appropriate, at desk and counter height positions for extended periods of time. Must be able to lift and move supplies, equipment, etc. up to 15 pounds. Must be able to lift supplies, documents, records, etc.

and place in proper storage compartments, some of which are overhead. Must be able to talk and hear at conversational levels. Specific vision…