Customer Service Representative III

Location: Sarasota

Job Description:

Job Title:
Customer Service Representative III

Location:

Sarasota, FL, 34243 (Hybrid 3 Days Onsite 2 Days Remote)

Schedule:

Monday-Friday | 8:00 AM - 5:00 PM
Duration: 6 Months (Possible Extensions)

Position Summary

The Customer Service Representative III / Utility Service Temporary Support role provides administrative and operational support to the Utility Services team. This position focuses on data entry, billing, scheduling, documentation, and coordination to support daily service operations in a fast-paced environment. The ideal candidate is highly organized, detail-oriented, and comfortable working with multiple systems.

Key Responsibilities

• Create, review, and process Bills of Lading (BOLs) accurately and on time.
• Invoice customers and ensure billing accuracy and compliance.
• Enter and maintain load schedules within internal scheduling calendars.
• Enter and track requisitions (Reqs) in SAP and other internal systems.
• Review documentation for accuracy, completeness, and compliance.
• Maintain organized records and support operational coordination.
• Provide general administrative and customer service support to the utility services team.
• Assist with additional administrative or service-related tasks as needed.

Required Qualifications

• High school diploma or equivalent.
• Strong attention to detail and data accuracy.
• Solid math and billing calculation skills.
• Basic computer proficiency and ability to learn new internal systems.
• Strong organizational, time-management, and multitasking abilities.
• Ability to work collaboratively in a team environment.

Preferred Qualifications

• Experience in administrative support, customer service, or operations.
• SAP or ERP system experience.
• Background in utilities, logistics, transportation, or service-based environments.

Work Environment

• Hybrid work environment (onsite and remote).
• Fast-paced utility services setting.
• Temporary assignment supporting operational and administrative functions.