Lead Front Desk

The Medical Front Desk Lead provides essential support and administrative services to the office, physicians, and patients in a fast-paced clinical environment. This role primarily focuses on supervising front desk team members to ensure smooth operations, excellent patient service, and consistent guest satisfaction.

Essential Functions/Responsibilities (other duties may be assigned):

• Train new front desk staff and ensure consistent training on updated procedures
• Assist in interviewing and onboarding new Front Desk team members
• Manage front desk staffing to ensure adequate coverage
• Oversee office supply inventory; delegate or perform ordering as needed
• Support annual performance evaluations for Front Desk staff
• Maintain cleanliness and functionality of the front desk area
• Greet and assist patients upon arrival; answer questions and address concerns
• Schedule appointments and manage multiple physician calendars
• Register new patients and update existing demographic and insurance information
• Support patient flow by notifying providers of arrivals and managing delays
• Maintain and update patient records, including data entry, faxing, and scanning
• Collect payments (copays, deductibles, coinsurance, balances) and sell OTC items
• Verify insurance eligibility and referrals for upcoming appointments
• Maintain records for orthotics received and coordinate follow-up appointments
• Prepare daily reports, deposit slips, and upload documentation to shared files
• Ensure accounts receivable/payable changes are updated accurately in records
• Maintain office inventory and equipment; coordinate service and repairs

• 1–3 years of lead administrative support experience in a medical setting
• Strong knowledge of health insurance, pre-authorizations, insurance verification, medical terminology, CPT codes, and ICD-9 codes
• Excellent customer service and communication skills
• Ability to work in a fast-paced, high-demand environment
• Team-oriented with flexibility and a willingness to learn
• Proven ability to multi-task, work under pressure, and maintain attention to detail
• Must uphold HIPAA compliance at all times
• Exercise sound judgment and discretion
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems
• Ability to establish and maintain effective relationships with patients, staff, and the public
• High School Diploma or GED equivalent required
• Frequent travel between office locations may be necessary

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) Plan with Company Match
• Employee Discount Program
• Paid Time Off (PTO)
• Paid Holidays

The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:

• Sit, talk, hear, and use hands to write, type, or operate office equipment
• Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell
• Perform repetitive motions, including reaching overhead and typing
• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
• Maintain peripheral vision, depth perception, and focus adjustments

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.