Administrative Secretary Ops

select how often (in days) to receive an alert:

the state personnel system is an e-verify employer. For more information click on our e-verify website.

requisition no:885613

agency: children and families

working title: administrative secretary ops -

working title: administrative secretary ops

position no:

salary - $16.71/hr

administrative secretary ops

department of children and families

office of inspector general

open competitive

this is not a telework position, employee will be required to work at the dcf offices located in the centre of tallahassee.

• answers the telephone and responds to inquiries from the public.
• collects information and, when possible, independently responds to inquiries.
• utilizes and completes a telephone summary form (tsf) for each telephone call in the investigations and case management system (icms). All telephone messages must have complete information including the date, name, phone number, and a brief message of the issue.
• ensures proper spelling and punctuation when sending an e-mails.
• processes complaints from the assigned email inbox by entering all fields accurately and concisely on each page/tab of the correspondence form. Ensures correct spelling, punctuation, and grammar usage prior to turning in to your supervisor.
• ensures all activities are appropriately documented in the case management system.
• locates and attaches appropriate file to incoming correspondence requiring reply.
• enters time in icms mytime daily. Work hours in people first must match mytime hours.
• other related duties as required/requested.

working for the state of florida is more than a paycheck. The state’s total compensation package for employees features a highly competitive set of employee benefits.

with 12,000 employees across the state dcf promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in state government. They are also among the most rewarding. All employees are encouraged to take advantage of available department opportunities for advancement and professional development.

florida is the only state that borders both the atlantic ocean and the gulf of mexico. In other words, no matter where you land in florida, you’re never more than 60 miles from a body of saltwater. And if the beach isn’t your scene, there are 175 state parks to explore! Meanwhile, floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to florida love.

The sunshine state is a great place to live and work – come join our team!

mission: the mission of the department of children and families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

vision: we are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

values: a workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our…