Test Proctor - Office of Digital Learning & Academic Technology OPS); Vaca

Department

Office of Digital Learning & Academic Technology

The FSU Office of Digital Learning & Academic Technology (ODL) is seeking customer-service-oriented Test Proctors to join our team as we support quality online instruction at Florida State University. We offer a collegial, innovative work environment that’s passionate about excellence, quality, and collaboration. As a Test Proctor, you’ll be part of creating a welcoming, secure experience for our testers. Primary responsibilities include admitting testers in and out of our testing facility, proctoring exams, and office-administrative work.

These responsibilities are described below.

• Admit testers in and out of the facility.
  • Upon entrance:
    Greet testers as they enter the testing lobby. Check the testers’ registration and photo  all devices are turned off. Ensure all unauthorized items are put away. Review any important test-specific policies with the tester. Provide testing materials based on test requirements.
  • Upon exit:
    Greet testers as they exit the testing room. Collect any test materials, including scratch paper. Close the test registration.
• Proctor testers. Use camera system, screen monitoring software, and traditional proctoring methods to monitor testers. Pay careful attention to key areas to identify suspicious behavior. Report any concerns to a supervisor to address sensitive matters.
• Complete office-administrative work. Maintain cleanliness of the facility. Shred used scratch paper, reference sheets, and other sensitive documents. Monitor and respond to personal work emails. During slower periods, assist the testing team and department with special projects and tasks.

• Due to NCTA and CLEP test regulations: 21 years of age or older and not doing undergraduate-level coursework at any college or university.
• Able to work at least 25 hours a week within business hours.
• Able to work at least 15 additional hours during extended hours weeks. See the “Considerations” section below for details.
• Able to maintain a consistent work schedule.
• Able to follow procedures precisely and pay attention to detail.
• Able to carefully handle secure and confidential information.
• Able to provide courteous customer service.
• Able to maintain positivity and professionalism in a team-based environment.
• Able to work effectively under high-stress situations.

• Able to work 40 hours a week during business hours.
• Bachelor’s degree (BA/BS) or associate’s degree (AA/AS).
• 1 year or more of customer service experience.
• Student or work experience in a college or university setting.
• Experience working with secure and confidential materials or information.
• Proficiency using computers.

• This position starts at $15.00 an hour and can earn up to $17.50 per hour with strong job performance over time (+$1.50) and increased job responsibilities (+$1.00).
• Vacation and sick leave are not included with this position. However, staff working in this position may be approved for planned and unplanned absences.
• Those working in this position are eligible to receive incredible health insurance benefits, special FSU discounts, and enrollment in the 401(a) FICA Alternative Plan.

If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

This is an OPS/temporary job. Based on the duties, this position may require completion of a criminal history background check.…