State Gov. Business Operations Manager

Position Summary

The Business Operations Manager will lead and oversee core business operations, including billing, ordering, and procedural workflows. This role is essential to ensuring operational efficiency, compliance with government standards, and alignment with strategic goals—particularly those relevant to the State of Florida.

• Oversee and manage daily operations related to billing, procurement, and order processing.
• Develop and enforce standard operating procedures to ensure consistency and compliance with government and internal policies.
• Ensure all billing and ordering activities meet contractual obligations and regulatory requirements, especially those specific to the State of Florida.
• Collaborate with finance, legal, and delivery teams to support accurate invoicing, budget tracking, and reporting.
• Monitor operational KPIs and generate performance reports for senior leadership.
• Identify process inefficiencies and lead initiatives to improve turnaround times, accuracy, and client satisfaction.
• Serve as the primary point of contact for government clients, ensuring timely communication and resolution of operational issues.
• Support financial planning and budgeting activities, including forecasting, variance analysis, and cost optimization.
• Lead cross-functional coordination for operational readiness in support of new contracts, renewals, and expansions.
• Maintain up-to-date knowledge of government business practices and integrate them into operational workflows.

• Minimum five years’ experience working with government clients.
• Minimum of 2 years government business practices, preference given for State of Florida procedures and contracts.
• Advanced degree in Business Administration or a related field.

• Demonstrated experience in financial management and budgeting.
• Familiarity with State of Florida business practices and procurement protocols.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $82,944 - $172,800. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

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Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site,…