Radio-Teletype Operator

requisition no:866420

agency: children and families

working title: radio-teletype operator -

position number:

salary: $34,760.00 - $44,994.32 annually

the florida department of children and families (dcf) is the state of florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

within dcf, the substance abuse and mental health (samh) program office is recognized as the single state authority for substance abuse and mental health services. The office of samh is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.

florida state hospital (fsh) is a mental health treatment facility owned and operated by the state of florida and is part of the department of children and families. The department’s mission is to “work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.”

to be considered for this position responses to the qualifying questions are required and must be verifiable based on your submitted application.

this position requires working a rotating shift and is subject to call back or work extended hours during emergency situations.

this is a highly responsible and professional position serving as a radio-teletype operator within emergency services. The ideal candidate will be a collaborative team player who works seamlessly across all sections within the program office. This role requires the use of independent judgment, a proactive approach to responsibilities, and exceptional attention to detail. If you are driven, organized, and thrive in a fast-paced environment, we encourage you to apply.

• duties of this position require the incumbent to be knowledgeable of and utilize the principles of total quality management. It is recommended that the applicant for this position have emergency dispatch experience.
• this position is located in the fire department serving as the central dispatcher center for both security and fire department, including any other related emergency services. The primary function of this position is to receive and dispatch information concerning potential emergencies at fsh which require the services of the security and/or fire/medical response team to include alarms, assistance calls, fire and medical emergency calls.
  
  This position is also responsible for the centralized communications system for florida state hospital and the after hours notification of key personnel. Detailed guidance for the completion of the specific day to day duties of this dispatcher. The person(s) assuming the duty of this position is expected to read and be familiar with the guidelines set forth in this post order.
• receives incoming calls through the switchboard and emergency multi-line phone systems for fire and security, or other emergency type requests. Obtains pertinent information related to requests for assistance for security or fire staff and dispatches the applicable personnel based on the nature of the request. When indicated, dispatch secondary units for support or backup and ensure appropriate key personnel in the security/fire department are notified, in addition to key administrative personnel.
  
  In accordance with fcc rules and regulations, transmit accurate and concise service delivery information to the appropriate staff and maintains a record of the radio transmissions, including the person(s) calling/being called, the time of the transmission and the nature of the transmission. All transmissions relating to the delivery of fire and…