Customer Care Rep Dep Exp

Position: Customer Care Rep - Pay $15-16/hr. Dep on Exp
Location: Seffner

Customer Care Rep - Pay $15-16/hr dep on Exp

Rooms To Go is hiring Customer Care Representatives. This role is based in our brand new call center facility in Seffner, Florida. Pay ranges from $15.00 to $16.00 per hour, depending on experience. Associates also enjoy health benefits (available for those who want them starting at $10 per week), employee discounts on Rooms To Go furniture purchases, and more.

Base Pay Range

$15.00/hr - $16.00/hr

Responsibilities

• Make and receive phone calls from customers
• Responsible for resolving customer issues
• Arrange merchandise exchanges
• Make customer accommodations
• Advise customers with solutions for their needs
• Schedule service visits to customers’ homes
• Coordinate all other services for Rooms To Go customers

Opportunities Available For Two Possible Working Schedules

• Monday - Friday w/ rotating Saturdays & a day off during the week; or
• Tuesday - Saturday

Work From Home ("WFH") Program

Customer Service associates with suitable high‑speed internet, excellent work performance and professional working conditions may apply to WFH after their first 75 days of on‑site employment.

• While employed with us for less than 6 months – 3 days a week to WFH and 2 days a week to report to the Care Center
• Once employed 6 months – one week of every 6 weeks to report to the Care Center
• Work performance standards include quality of service provided, production levels and schedule adherence. Standards will increase as your tenure with RTG increases

What We're Looking For

• Three to six months of relevant experience preferred
• Courteous and patient with strong customer service orientation
• Strong computer navigation skills, general computer knowledge, and MS Office understanding
• Ability to effectively communicate, both written and verbally
• Regular, reliable attendance and punctuality to serve our customers
• Open to applicants with or without a high school diploma/GED
• A good fit for applicants with gaps in their resume or who have been out of the workforce for the past 6 months or more
• A great job for someone who is just entering the workforce or returning to the workforce with limited experience and education

Rooms To Go Benefits

• Health, dental and vision insurance
• 401(k)
• Employee assistance program
• Employee discount
• Life insurance
• Paid time off
• Paid training

EEO Statement

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws. Applicants must be authorized to work in the U.S.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Furniture and Home Furnishings Manufacturing

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