Member Services Representative

Overview

Self-Help Credit Union was founded in 1980 to address economic inequality in communities that have faced systemic barriers in building wealth. Our mission is to create and protect ownership and economic opportunity, ensuring all communities have the infrastructure they need to thrive.

The Temp Part‑Time Member Service Representative/Teller will report to the Teller Supervisor, Assistant Branch Manager, Branch Manager, or another designee and will work with members to meet financial service needs through processing transactions and suggesting new products or services. The MSR/Teller is responsible for delivering highest-level customer service, accurate and efficient processing of member transactions, promoting products and services, resolving member account issues, making modifications to accounts, adding account services, opening new accounts, and performing other duties per credit‑union policy in the Tallahassee, FL team.

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and log night, ATM, and mail deposits (as part of dual‑control team).
• Perform other duties and projects as assigned.

• High school graduate or equivalent.
• Bilingual in English/Spanish highly preferred, but not required.
• Minimum one year experience in a financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for working in organizations that prioritize teamwork and collaboration.

Self‑Help Credit Union is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

Self‑Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.