Customer Service Representative

Overview

It is the primary responsibility of this position to coordinate and manage the customer ordering process. This includes but is not limited to creating order acknowledgements, posting signed order acknowledgements and payments to individual orders, communicating with customers on deliveries and backorders, and answering general order/material questions. The role also includes maintaining the customer relationship and general office responsibilities.

• Processing order acknowledgements from inception, recording approval documents on order acknowledgements, accepting payment if applicable, and setting delivery of product.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Provide clerical and administrative support as necessary.
• Provide showroom support by assisting with customer selection as necessary.

• Time Management
• Customer Engagement
• Attention to Detail
• Well Organized

Requires occasional lifting up to 25 pounds. Must be able to multitask and complete tasks. Must have ability to work in both an office and warehouse setting. Requires occasional exposure to outdoor weather conditions.

• High school Diploma/GED
• Ability to type 30-35 words per minute

• Work Ethic – Multi-tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented

• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• Voluntary Short-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance

Construction Resources is an equal opportunity employer. We do not discriminate on the basis of any protected status under applicable law.