Spa Front Desk Agent

Spa Front Desk Agent

Omni Amelia Island Resort & Spa offers guests 3.5 miles of pristine beach and scenic marshlands along with luxurious oceanfront accommodations, world‑class resort pools, championship golf, a full‑service spa, endless dining options and family‑friendly activities.

Location:

Omni Amelia Island Resort & Spa – guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world‑class resort pools, championship golf, full‑service spa, endless dining options and family‑friendly activities.

Our associates thrive in a dynamic, exciting work environment, supported by comprehensive training and mentoring. At Omni, we pride ourselves on a culture of respect, gratitude, and empowerment that empowers every team member to deliver exceptional service.

The Spa Front Desk Agent is responsible for welcoming guests to the spa and assisting them with the booking and retail processes. The role also maintains a relaxing spa environment while checking in or out guests, answering phones, and ensuring guest satisfaction in a high‑paced, multi‑faceted setting.

• Consistently maintain visual and behavioral professionalism while on Omni property.
• Answer phones with the Omni greeting/closing and provide accurate information.
• Provide options for upgrade opportunities while booking service reservations.
• Welcome guests and members during check‑in, providing information needed during their visit.
• Properly check guests out and give accurate descriptions of retail products provided by providers.
• Understand retail products and how to sell through educating the guest of its purposes.
• Maintain cleanliness of the front lobby, guest areas, and desk presentation.
• Participate in periodic product inventory as directed.
• Attend all mandatory meetings and training scheduled for the Spa.
• Conduct tours of the spa area.

• Must be 18 years of age or older.
• Ability to clearly and effectively communicate in English.
• Commitment to work independently as needed while ensuring team needs are also met.
• Ability to work in a high‑paced, multi‑tasking role with grace and professionalism.
• Dependable with assigned work schedules, understanding shifts may vary with business levels.
• Commitment to exceed guest expectations, always operating with a strong sense of detail.
• Must be able to stand for long periods of time.
• Operate various computer systems while multi‑tasking with professionalism and accuracy.

Omni Hotels & Resorts is an equal‑opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Non‑Discrimination policy statement.

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