Customer Service Specialist - Ormond

Join Massey Services, Inc. as a Customer Service Specialist - Ormond Beach.

Location:

Ormond Beach, FL

Pay Range: $15.00/hr - $17.00/hr (based on skills and experience)

Employment Type:

Full-time

Seniority Level: Entry level

Industry: Consumer Services

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, providing pest prevention, termite protection, landscaping, and irrigation services across multiple states for over three decades. We employ over 2,800 team members and operate more than 2,400 vehicles.

• Answering incoming customer calls courteously and professionally
• Resolving inquiries, requests, billing questions, and scheduling services
• Welcoming prospective customers and providing information about services
• Making outbound calls to confirm appointments, ensure satisfaction, and collect payments
• Additional tasks may include reporting, updating customer information, accounts payable, HR paperwork, and payroll processing

• High School Diploma or GED
• Previous customer service experience on the phone
• Strong problem-solving skills
• Excellent computer, typing, and 10-key skills
• Good time management and sense of urgency

Complete benefits package including Medical & Dental, 401(k), paid vacations, sick days, holidays, tuition reimbursement, direct deposit, disability insurance, and more.

Please submit your resume today! Massey Services is an Equal Opportunity Employer and Drug-Free Workplace.