Communications Operator III

Join to apply for the Communications Operator III role at Sarasota County Sheriff's Office

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Join to apply for the Communications Operator III role at Sarasota County Sheriff's Office

Newly hired applicants who submit their application between November 15 and May 31, 2026, will be eligible to receive a $2,000 hiring bonus. Those eligible will receive $1,000 after successful completion of the field training program and $1,000 following one year of employment.

The Emergency Operations Bureau (EOB) operates 24 hours per day/7 days per week. Shift assignments include weekends, holidays, on call, hurricanes, evacuations, or other state of emergencies. Shifts are not rotating; you must be flexible and able to work 12-hour shifts including day shift ) or night shift ). There is no guarantee of shift assignment, it is based on the need once you graduate from the academy.

You will be able to bid for a desired shift assignment every 6 months, based on seniority.

Answer emergency and non-emergency telephones. Operators must listen accurately and record the information provided by citizens, police, fire, and medical personnel and be able to accurately relay this information to the appropriate person often called upon to make decisions quickly, accurately, and effectively. When a call is taken, the first concern is that of the caller. Each situation must be analyzed and evaluated individually, always keeping in mind the importance of the information imparted and treating each caller impartially and fairly.

Call takers must be self-motivated and work well as a part of a team. To be successful you must be able to perform multiple tasks, at times under stressful conditions.

• Complete assignment as directed; maintain work areas; knowledge of general orders; process wrecker requests and maintain wrecker files; utilize resources; track and monitor appropriate personnel; route calls to proper agency; respond and request assistance from other agencies; prioritize calls; operate telephone consoles/CML; operate NCIC/FCIC computer; operate the PSC computer/CAD; notify agencies/floor supervisor of robberies and priority events; dispatch appropriate personnel for service;
  
  and inform supervisors of events and activities in progress.

• Ability to think clearly and act promptly in emergencies and under pressure.
• Ability to speak clearly and distinctly; reduce rambling and formulate disconnected information into concise and accurate messages.
• An inquiring mind, desire to learn, and desire to do a good job.
• Thorough knowledge of the geography of the jurisdictions covered by the public safety agencies the EOB serves.
• Customer service, including the initiative to do more than just what is required when a usual procedure does not provide a solution to a problem.
• Recognition of the importance of the job; the communications operator is the only link between the responder and help and is often the only link between the citizen and help.
• Courtesy; all sections of the EOB are business offices and must be operated in a businesslike manner.
• Predisposition towards public safety work: a communications operator must learn to think like a field unit and anticipate the type of information they will require for effective handling of their duties.
• As a condition of continued employment: 9-1-1 Public Safety Telecommunicator Training Program must be completed, and the Florida Certification exam must be passed within 11 ½ months of appointment to the position.

Training:
Communications Operator III (Call Taker) training will begin with a 6-week classroom style academy to include 1 week of EMD/EFD certification training and 16 weeks of field training. Operators will work 8-hour shifts during the agency paid training academy, and upon completion move to 12-hr shifts.

• 9-1-1 Public Safety Telecommunicator Florida Certification
• Emergency Medical Dispatch Certification (EMD)
• Emergency Fire Dispatch Certification (EFD)
• CPR Certification

Salary is $28.24 per hour / $58,739.20 annually based on 8-hr shifts. 8-hour shifts/40-hr work week during the 6-week paid training academy.

Entry level

Part-time

Information Technology

Law Enforcement