Front Desk Attendant​/Anatomy Aventura; shift

Overview

Front Desk Attendant / Anatomy Aventura (opening shift)

UNIVISA is hiring for the Front Desk Attendant / Anatomy Aventura (opening shift). This role requires the schedule of Monday-Friday 4:30am-10:30am. The Front Desk Attendant is the first line of contact for Anatomy members and guests. Essential to this role is providing superior customer service while assisting in membership questions, facility questions, and merchandise purchases. Must be able to convey and enforce policies while still maintaining poise and a positive demeanor.

• Greet and provide prompt courteous customer service
• Assist members and guests with questions and product selection
• Maintain a positive attitude and take initiative
• Maintain excellent communication skills: phone, within a team, and between co-workers
• Maintain product knowledge for products at front desk
• Working knowledge of Club Ready so can perform following tasks: PT, Membership, Pilates, Stretch and Merchandise Sales
• Provide answers to simple billing inquiries
• Maintain Anatomy aesthetic, appearance, atmosphere, and culture
• Work as a cohesive team with all Anatomy team members to ensure efficiency and effectiveness

• Answer questions regarding information about the club, class schedule, instructors and trainers, etc.
• Utilize cash and Club Ready POS system management
• Receive and process membership and service payments
• Receive deliveries and ensure they are taken to their proper destination within the club
• Maintain a personal, professional and helpful image upholding Anatomy’s customer service standards
• Maintain cleanliness of the desk, desk area, and lobby
• No personal tasks (i.e. texting, emailing, web surfing, personal phone calls)
• Keep front desk area and lobby neat and tidy
• Stay up to date on interdepartmental communication emails
• Communicate in a timely manner to the Membership Sales Teams any guests or non-members interested in touring the club
• Have a pleasant demeanor when addressing all members and guests entering and leaving the club
• When greeting members and guests in person, always smile
• Make eye contact when speaking to members and guests
• Follow and complete daily task checklists provided
• Follow and complete opening task checklist provided

• Must be at least 18 years or older to apply
• Respond to members requests with a can-do attitude. If it’s an issue that you cannot resolve, relay the information to the manager/supervisor on duty to handle
• Must have a friendly, outgoing personality and enjoy social interaction
• Must have a cooperative, positive and optimistic attitude
• Must exhibit enthusiasm for the club and for the job
• Must be a patient, a courteous listener, and able to show empathy
• Must have the ability to prioritize and work within a fast paced environment
• Demonstrate excellent problem solving and communication skills

$15.00 per hour