Information Specialist

Join to apply for the Information Specialist role at VISIT FLORIDA
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VISIT FLORIDA shares Florida sunshine with the world. As the state’s official tourism marketing organization, VISIT FLORIDA has been charged with selling an extraordinary vacation product since 1996. As part of our Visitor Services team, we’re seeking a customer service focused individual to fill our Information Specialist position. This position is located at our I-75 Welcome Center in Jennings, Florida.

• Provide information and exceptional customer service to visitors of the Welcome Center, including maps, mileage, and information about specific destinations, attractions, amenities, or activities.
• Greet and provide refreshments to visitors at the citrus counter, serve fresh Florida citrus juices, and report daily usage while assisting with juice and citrus orders.
• Assist visitors in the lobby and vending area, direct them to brochures for certain destinations or activities, and maintain awareness of Florida destinations, activities, accommodations, and cultural heritage assets.
• Plan and implement promotional events related to themed months, working with industry representatives to carry out programs and promotions.
• Maintain supplies of brochures in assigned display racks, monitor inventory, log utilization, and order replacement supplies.
• Maintain the cleanliness of the Welcome Center lobby and office area, including mopping, sweeping, cleaning, emptying, and taking out trash.

The Florida Welcome Centers’ hours of operation are 8 am to 5 pm, seven days a week. This is a non-exempt, 40‑hour per week position with weekend work rotation required. Additional scheduling specifics will be discussed during the interview process.

• High school diploma or equivalent.
• 2+ years of equivalent work experience.
• Strong customer service skills and ability to work a front‑line counter.
• Team player with a flexible and positive attitude.
• Must be able to obtain and maintain national certification as a Florida Information Specialist.
• Ability to lift, move, and carry up to 20 lbs regularly, and to stand and walk throughout the shift.

• Work with a knowledgeable, high‑achieving, passionate, experienced and fun team.
• Comprehensive benefits package, including medical, dental, and vision plans.
• 401(k) plan with generous employer match.
• Vacation time, paid company holidays, and volunteer hours.
• Professional development opportunities and tuition reimbursement for continued learning.

• Thrive in a fast‑paced, dynamic work environment.
• Live the values that drive our business:
  Make an Impact, Work Purposefully and Live Passionately, Persist.
• Embody VISIT FLORIDA’s team principles:
  Empathy, Respect, Collaboration, Accountability and Fun.

Join us to discover what it is like to be part of a team that promotes the Sunshine State. Apply now: https://(Use the "Apply for this Job" box below). This position is being advertised as open until filled.

VISIT FLORIDA is an Equal Opportunity Employer.