Senior Benefits Case Resolution Specialist; Tier II
Listed on 2026-10-17
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Customer Service/HelpDesk
Location: Tallahassee
Strada is seeking a Senior Associate, Tier II Benefits Case Resolution in Tallahassee, FL. The role focuses on resolving escalated benefits cases, supporting Customer Care Representatives, and collaborating with the Operations Supervisor to maintain service quality and a positive customer experience.
Qualifications include 18 months+ back-office or call center experience, strong time management, and proficiency with Word, Excel, SharePoint and Outlook.
As a Senior Benefits Case Resolution Specialist (Tier II), you will play an important part at Strada in Tallahassee, FL, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Benefits Case Resolution Specialist (Tier II) role in the description above.
We appreciate your interest in this position.
Join Strada and contribute to our ongoing work.
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