Customer Service Representative

At Island Hammock Pet Hospital
, we're more than just a veterinary clinic, we're a team that leads with compassion, connection, and care. We've called Key Largo home since 2010, serving pets throughout the Florida Keys with AAHA-accredited, Fear Free certified care. We're looking for a Full-Time or Part-Time
Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk. No prior experience required, we're happy to train the right person.

• Greet clients with warmth and professionalism, in person and on the phone
• Schedule appointments and help manage the daily workflow
• Answer questions and provide clear, compassionate client education
• Maintain accurate records and update patient files
• Support the veterinary team with communication and coordination
• Process payments and check clients in and out
• Help ensure a calm, organized, and welcoming lobby experience

• No prior experience required, just a willingness to learn
• A people person who loves creating great experiences from the first phone call to the final tail wag
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly
• A master multitasker who stays cool and kind even during the busiest times
• Tech-savvy and confident navigating digital systems and patient charts
• Calm, clear, and compassionate, especially when pet parents are stressed
• Eager to grow your skills in a hospital that values professional development and team culture

• Full-time, Day shift
• 10-hour shifts
• Weekend availability required
• No holidays

Compensation for this role ranges from $17.00 to $19.00 per hour, based on experience and role alignment.

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match.

Because we care, about pets, their people, and the team members who make it all happen. As a full-service, AAHA-accredited, Fear Free certified hospital, we offer everything from wellness exams to surgery, all delivered with cutting-edge technology and genuine compassion. Every day looks a little different here, and if that keeps you energized rather than rattled, we might be the perfect match.

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