Dental Office Assistant

Dental Front Office Assistant – LandO' Lakes, FL

Location:

Cypress Creek Dental Care, 2758 Amble Way, LandO' Lakes, FL 34639.

• Monday 7:40 am–5:00 pm
• Wednesday 7:40 am–5:00 pm
• Thursday 7:40 am–4:00 pm
• Every other Friday 9:00 am–12:00 pm

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each office and foster strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Responsibilities include:

• Greet and welcome patients to create a great first impression.
• Manage front‑office duties, including answering phones, checking mail and email, and communicating with patients and insurance companies.
• Use Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding items; verify benefits and explain coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment‑plan fees and payment options with patients.
• Partner with providers and team to implement Heartland Dental systems to optimize office potential.

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and paid time off.
• Front‑loaded education and training to help you reach your full potential.
• Opportunity to be part of a secure company with 20+ years of industry‑leading experience and unlimited growth potential.
• Access to on‑demand Daily Pay.

Cypress Creek Dental Care is a unique community office that thrives on collaboration, communication, and caring for patients. Join an 8‑person team that truly supports its staff.

• Experience working in a fast‑paced, customer‑centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI necessary for job functions; regular HIPAA training required.

• 1+ year(s) in a dental or medical setting.
• 1+ year(s) with insurance billing and accounts receivable.
• Experience with Dentrix or similar dental software.

• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds as needed.
• Availability to attend virtual or in‑person training sessions periodically.
• TB test required for all new hires in dental office positions, completed prior to starting employment.

At Heartland Dental, we’re committed to living our core values that promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.