Dental Insurance Coordinator​/Front Desk

Compensation:
Hourly wage of $18 - $24+, exact rate based on qualifications and experience, includes a comprehensive benefits package (see below for details)

Location:

Tallahassee, FL (in-office)

• High school diploma or equivalent
• One (1) + years of experience in processing dental insurance claims (preferred)
• One (1) + years of receptionist, administrative or office support experience (required)
• Comfortable communicating by phone
• Must be organized and attentive to daily needs and unexpected changes
• Ability to pass a criminal background check
• Available to work in-office Monday - Thursday, 7:30 AM - 5:00 PM + every other Friday 8:00 AM - 1:00 PM

Join a locally owned dental practice that values teamwork, strong patient relationships, and a supportive, family-like culture. We take pride in creating a positive work environment where employees feel appreciated, teamwork is celebrated, and there are opportunities to learn and grow. Enjoy great perks, including uniforms, bonus opportunities, and team outings! If you're looking for a positive, non-corporate dental environment where your contributions are appreciated, we'd love to meet you.

We're seeking a friendly, dependable, and motivated individual who brings a positive attitude and strong work ethic to our team. The ideal candidate is professional, confident, highly organized, and comfortable working with a variety of personalities. Excellent communication and computer skills, reliability, punctuality, and a team-oriented mindset are essential.

We are specifically looking for someone who:

• Is a team player who enjoys collaborating
• Is consistently on time and can be counted on by their team
• Has excellent communication and computer skills
• Possesses a keen attention to detail
• Enjoys days filled with a variety of tasks
• Double checks their work and takes pride in producing quality results
• Understands the value a strong support staff brings to an office
• Currently lives in Tallahassee, FL or the surrounding areas or is planning to relocate

• Answer phone calls and direct them to the appropriate department or individual
• Greet patients and check them in and out for appointments
• Provide information and assistance to patients
• Schedule appointments and manage calendars
• Perform clerical duties such as data entry, filing, and photocopying
• Handle incoming and outgoing mail and packages
• Maintain a clean and organized reception area
• Update and maintain accurate patient demographics and records
• Ensure compliance with HIPAA and patient confidentiality requirements
• Collect copayments, balances, and other patient payments
• Verify insurance benefits and follow up with insurance companies regarding claims and coverage
• Coordinate referrals to specialists as needed
• Explain insurance benefits, co-insurance, treatment plans, and financial responsibilities to patients
• Assist patients with scheduling and treatment coordination
• Provide exceptional customer service in a fast-paced dental office environment

• Is a team player who enjoys collaborating and working with others
• Has one (1) + years of receptionist, administrative or office support experience (required)
• Has one (1) + years of experience in processing dental insurance claims (preferred)
• Has experience using Dentrix Ascend software (preferred)
• Has knowledge of dental coding and familiarity with insurance processes (preferred)
• Is comfortable communicating by phone and in-person with customers
• Is organized and attentive to daily needs and unexpected changes
• Can work effectively in a fast-paced environment
• Is available to work in-office Monday - Thursday, 7:30 AM - 5:00 PM + every other Friday 8:00 AM - 1:00 PM
• Can multitask and prioritize projects based on changing needs
• Possesses strong organizational skills
• Can pass a rigorous criminal background check

• Hourly wage of $18 - $24+, exact rate based on qualifications and experience
• Health Insurance: CHP (partially paid)
• Vision Insurance
• Dental Benefits and Discounts
• 401K Retirement Plan (matching)
• Life Insurance (employer paid)
• Major Holidays
• Uniforms provided
• Bonuses
• On-the-job training