Course Reserves & Scholar Support Supervisor - FSU Libraries

Job Title

Course Reserves & Scholar Support Supervisor - FSU Libraries

Tallahassee, FL

Regular

Full-Time

61826

FSU Libraries

• Leads the daily processing of Course Reserve Requests for Dirac Science Library.
• Collaborates with the Access Services Librarian for developing policies, procedures, outreach, and organization of Course Reserves as a service for FSU Libraries, as well as training staff.
• Updates the Course Reserve Manual. Provides communication between library staff, scholars, and faculty throughout the Reserves process.
• Maintains and leverages expert knowledge in all systems used to administer the Course Reserves program at FSU Libraries, including, but not limited to, Alma, Primo, and the RT queue. Serves permanently on the Course Reserves Committee.
• Helps maintain the staffing levels for Dirac's main Scholar Support Desk.
• Creates and updates the weekly service desk schedules.
• Trains, schedules, approves time sheets, creates professional development opportunities and supervises part-time staff.
• Processes ASD's suite of library materials services including but not limited to Library Material Requests, Library Express Delivery, Curbside Pick Up, and Course Reserves.
• Participates in preparing reports in relation to these services.
• Assists with Collection Access projects as needed.
• Assists the Access Services Librarian in creating policies & procedures for circulating materials and improving scholar experience at the Scholar Support Desk.
• Troubleshoots basic circulation issues including locating materials and providing general information about library services to patrons.
• Provides in-person and virtual reference services.
• Assists with maintaining training materials and handbooks for their area:
  Scholar Support Desk Handbook, Supervisors Handbook, Course Reserve Manual, etc.
• Works collaboratively with all departments in Access Services & Delivery to cross train team members.
• Participates in Access Services & Delivery, Research & Learning Services, and/or FSU Libraries promotional activities.
• Performs other duties as assigned.

A Bachelor's degree and one year of experience; or a high school diploma or equivalent and five years of experience. (

Note:

a combination of post high school education and experience equal to five years.)

• Ability to demonstrate effective customer service skills.
• Ability to communicate effectively verbally and in writing.
• Ability to convey technical information to technical and non-technical users.
• Ability to effectively train and direct the work of others.
• Ability to establish and maintain effective working relationships.
• Ability to prioritize, organize and perform multiple work assignments simultaneously.
• Ability to utilize technical skills.
• Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations.
• Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices.
• Knowledge of applicable computer applications and basic computer functions.
• Knowledge of the policies and practices of library services.

Eleanor Cleveland, Access Services Librarian - ecleveland

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity.

At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Starting at $34,520.00, commensurate with education and experience.

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee…