Test Proctor OPS

Test Proctor (Full-Time, OPS
- Multiple Vacancies)

Location: Tallahassee, FL

Job : 60534

Department: Office of Digital Learning & Academic Technology

The FSU Office of Digital Learning & Academic Technology (ODL) is seeking customer-service-oriented Test Proctors to join our team as we support quality online instruction at Florida State University. We offer a collegial, innovative work environment that’s passionate about excellence, quality, and collaboration. As a Test Proctor, you’ll be part of creating a welcoming, secure experience for our testers. Primary responsibilities include admitting testers in and out of our testing facility, proctoring exams, and office-clerical work.

These responsibilities are described below.

• Admit testers in and out of the facility.
• Upon entrance:
  Greet testers as they enter the testing lobby. Check the tester’s registration and photo  all devices are turned off. Ensure all unauthorized items are put away. Review any important test-specific policies with the tester. Provide testing materials based on test requirements.
• Upon exit:
  Greet testers as they exit the testing room. Collect any test materials, including scratch paper. Close the test registration.
• Proctor testers in the testing room. Use camera system, screen monitoring software, and traditional proctoring methods to monitor testers. Pay careful attention to key areas to identify suspicious behavior. Report any concerns to a supervisor who can address sensitive matters.
• Complete office administrative work. Maintain cleanliness of the facility. Shred used scratch paper, reference sheets, and other sensitive documents. Monitor and respond to personal work emails. During slower periods, assist the team and department with special projects and tasks.

• 21 years of age or older and not doing undergraduate-level coursework at any college or university (due to NCTA and CLEP test regulations).
• Able to regularly work at least 30 hours a week; those unable to work fewer than 30 hours a week will not be considered.
• Bachelor’s degree (BA/BS) or associate’s degree (AA/AS).
• Able to follow procedures precisely and pay attention to detail.
• Able to maintain a consistent work schedule.
• Able to carefully handle secure and confidential information.
• Able to provide courteous customer service.
• Able to maintain professionalism in a team-based environment.
• Able to work effectively under high-stress situations.

• Able to regularly work at least 35 hours a week.
• One year or more of customer service experience.
• Student or work experience in a college or university setting.
• Experience working with secure and confidential materials or information.
• Proficiency using computers.

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity.

At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

• This position starts at $15.00 an hour and can earn up to $17.00 per hour. Increases may be granted for strong job performance and increased job responsibilities.
• This position is eligible to earn overtime pay of time-and-a-half (1.5 times the normal pay rate).
• Vacation and sick leave are not included with this position. However, staff working in this position may be eligible to receive health insurance benefits, special FSU discounts, and are automatically enrolled in the 401(a) FICA Alternative Plan.

If qualified and interested in this specific job opening, apply to Florida State University at (Use the "Apply for this Job" box below). If you are a current FSU employee, apply via myFSU >
Self Service. Applicants are required to complete the online…