Senior Learning Specialist, Chase

• Demonstrate the ability to function independently and as part of a team with a positive attitude, strong work ethic, and commitment to excellence
• Demonstrate the necessary fundamental training concepts, including facilitation, instruction, and classroom management to ensure optimal learning
• Promote an active and engaged learning environment throughout the Training Department
• Work collaboratively across the organization to promote and provide information so that colleagues and contributors support objectives, understand needs, and take action
• Manage new hires according to company policies and procedures
• Coach and motivate employees to achieve optimal performance; provide developmental feedback to advisors during new hire and recurrent training
• Administer written and online knowledge checks and provide reports of participant performance
• Collaborate with leadership ensuring trainees are appropriately coached throughout their training program
• Hold learners accountable for performance expectations, with documented coaching to defined metrics
• Develop relationships with internal teams to identify changes in workflow or functions that may require new or revised training
• Perform other duties as assigned within the scope of responsibilities and requirements of the position

• Bachelor’s degree in learning and development or education-related field plus 2+ years of experience working in learning and development, OR 5+ years of equivalent work experience required
• Excellent verbal and written communication and facilitation skills to maximize effectiveness of learning and knowledge transfer
• Demonstrated ability to effectively self-manage workload, prioritize tasks, and meet deadlines with minimal supervision.
• Understanding of and ability to apply adult learning methodologies
• Demonstrated project management skills with practical experience in managing multiple projects concurrently
• Exceptional interpersonal skills and training style including the ability to create a professional learning environment.
• Strong public speaking skills with the ability to engage learners throughout training and learning opportunities
• Extensive experience with Microsoft Suite applications (Word, Excel, PowerPoint, SharePoint)
• Working knowledge of appropriate technology, travel industry GDS is required (Travel Port+, Sabre)
• Ability to apply a sound understanding of business acumen and adult learning practices
• Flexibility for occasional travel, domestic and/ or international

• Experience in the travel and loyalty marketing industry a plus

Flexible/changes class to class, including occasional nights and weekends