Student Services Specialist Tampa Bay

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Contributes to students' engagement, retention, and academic success by handling operations to ensure continuous improvement of student services. Facilitates students' registration, enrollment, and assists with resolving problems for CDM at Tampa Bay/Clearwater Regional Campus.

Non-Exempt

1. Assists in managing operations to ensure continuous improvement of student services that increase engagement & retention.
2. Acts as liaison between students, faculty, and college and university departments.
3. Assists in completing application and enrollment documents.
4. Coordinates activities required for enrollment, such as CPR training, inoculations, and/or fingerprinting.
5. Assists faculty and staff in duties such as facilitating or conducting orientation programs and scheduling events.
6. Coordinates or participates in promotional activities, including conferences, educational fairs, career days, campus tours, or special events to present programs to prospective students.
7. Facilitates preliminary and qualifying exams.
8. Coordinates test administration and outcome reporting.
9. Schedules and administers examinations, including designating rooms, selecting, and training proctors, ensuring computer accessibility, and making alternative arrangements. 10. Ensures that ADA, accreditation, and/or credentialing agency requirements are met. 11. Reviews degree plans, degree applications, transcripts, and all other pertinent materials to ensure that students meet graduation requirements. 12. Notifies students of academic progress toward graduation. 13. Prepares and delivers required student information to state credentialing agencies.

14. Responds to requests for student information, as appropriate, from students, credentialing agencies, and/or other institutions. 15. Acts as advisor to student organizations, ensuring adherence to college and university policies and procedures. 16. Advises student organizations and assists with their efforts to arrange special events, such as fundraisers, receptions, professional networking opportunities, and/or symposiums. 17. Provides students with information on topics, such as college degree programs, admission requirements, and financial aid opportunities.

18. Assists in facilitating student grievance and discipline processes. 19. Considers, resolves, and responds to student petitions. 20. Develops and produces marketing materials promoting student events such as orientation, graduation, other ceremonies, and/or conferences. 21. Generates reports to ensure timely information is available for management use. 22. Attends meetings, educational conferences, and training workshops and serves on committees. 23. Participates in college and university committee activities as assigned.

24. May assist Graduate Admissions staff in contacting prospective students to present information and/or explain available programs and services, admission requirements, program offerings, curriculum, and/or basic financial aid information by various means of communication.…