Supervisor - Slot Operations

Overview

SEMINOLE CASINO HOTEL IMMOKALEE

Hiring smiling faces and happy personalities! Only a 30-minute drive from Daniels & SR 82, a 25-minute drive from LaBelle, or a 40-minute drive from I-75 and Immokalee Rd. At Seminole Immokalee Casino and Hotel, we have 3 restaurants, 4 bars, 24/7 hours, no last call, the party never stops!

* All employees eat free on shift in our dining room!

* Weekly pay, bonus eligibility, and the best benefit package in SWFL!

* Advancement and training opportunities galore, where 1 out of every 12 employees are promoted each year
!

Seminole Hard Rock has been selected by Deloitte Private and The Wall Street Journal as a 2025 U.S. Best Managed Company Gold Standard Winner
. The program honors and recognizes outstanding private companies around the globe and the achievements of their management teams on an annual basis.

In 2021, Seminole Hard Rock became the first privately-owned gaming company to earn the designation of a U.S. Best Managed Company.
Gold Standard winners are reserved for those who have won the distinction for four or more consecutive years
.

We believe in making “More in Paradise” for our guests that travel to us from all over the world. Come see why our team members stay for 7 years on average, experience our family environment, and positive and fun work culture! “Feel the Vibe” is one of our core values; does your current job offer all this and more?! With casinos and hotels in over 70 countries, this is your foot in the door to the Seminole Hard Rock family of companies, transfer anywhere in the world
, Get In and Get Moving!

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties.
Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

The Slot Supervisor is responsible for assisting Slot Department Management in all areas of Slot Operations while upholding all policies, procedures, and gaming regulations. Slot Supervisor monitors the gaming floor to ensure our guest’s needs are being met each visit. They also continuously monitor all slot attendants to ensure they are performing their assigned duties to our departmental standards.

Essential duties include, but are not limited to:

• Monitors and evaluates all slot staff daily to ensure we are in compliance with Slot Department Policy & Procedures, Title 31 and gaming regulations, all while ensuring our guest service standards are being met.
• Organizes the assigned shift and area including; creating and communicating daily pre-shift meetings, schedules, floor rotations, breaks and staffing levels.
• Performs coaching and counseling as assigned. Issue evaluations, and disciplinary action documentation.
• Must maintain confidentiality at all times; internal and external guests.
• Assists in training and evaluating employees in a fair and consistent manner.
• Ensures assigned slot floor staff responds to guest service requests, machine service lights, radio service calls or management instructions.
• Verifies slot jackpot pay outs $50,000 and over.
• Ensuring all slot machines is in working order. Notifies slot technical department of any repairs needed.
• Promotes positive guests experiences by answering questions, resolving disputes, locating beverage servers, service recoveries, etc
• Promotes positive employee relations at all times.
• Keeps Slot Shift Manager informed of all pertinent business information, staff issues/concerns and any irregularities in play
• Continually observes players and machines to safeguard against theft and ensures the security and integrity of all casino property.
• Supports all departmental and property-wide decisions or changes
• Maintains a clean, safe hazard-free work environment within the area of responsibility.
• Assist in updating departmental policies, procedures, and sops.
• Conducts interviews and makes hiring recommendations.
• Ensures employee morale is high by…