Front Desk Liaison

Position Overview

Small Fish Big Fish Swim School & Sweet Peas Educational Gymnastics – Jensen Beach location – is a new facility in Martin County. This full‑time position (32‑40 hours) requires standing, walking beside the pool deck and gymnastics floor, and can be performed on Saturdays.

• Full uniforms provided
• Pay: $14.50 per hour
• PTO after 1 year (even for part‑time employees)
• Paid Holidays after 1 year
• Free Swim Lessons after first full quarter
• Retirement Matching

• Safety – Safety First, During, After, and Always
• Fun – A positive, encouraging environment
• Growth Mindset – Continuous learning and improvement
• Connections – Building bonds with teammates, students, families, and community
• Passion – Love what we do

• Communicate frequently and professionally with clients in‑person, by phone, and via email to schedule trials, lessons, answer inquiries, and collect tuition.
• Guide customers toward enrollment and purchase decisions, increasing registration and sale transactions.
• Educate and inform customers about current and new swim and gymnastics services.
• Build professional relationships with customers and students to better assist them.
• Maintain a growth mindset by providing suggestions/feedback to improve processes and attract customers.
• Coordinate with Gymnastics Manager and Aquatics Manager to ensure a safe flow in the front‑desk area and monitor entry/exit for lessons.
• Conduct facility walk‑throughs during idle times to ensure cleanliness of floors, bathrooms, and changing rooms, and that supplies are stocked.
• Use computer software to register new members, maintain accurate records, and collect tuition.
• Collaborate with team members for smooth shift transitions and achieving quarterly goals.

• Clean bathrooms, changing rooms, pool deck, and gymnastics equipment.
• Organize the front‑desk area.
• Follow the Emergency Action Plan to maintain a clean environment.

• Some college education.
• At least 2 years of customer service and/or sales experience.
• High energy and enjoyment of working with kids.
• Strong communication skills (verbal and written).
• Adaptability and decision‑making skills in a fast‑paced environment.
• Growth mindset approach to informing and educating customers.
• Comfortable standing or walking without shoes.

• Full‑time: 32‑40 hours per week.
• Must be able to work on Saturdays.
• Shifts may include 9 am‑6 pm or 10 am‑7 pm on Tuesday, Thursday, Saturday.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Working at Small Fish Big Fish is an enjoyable way to share positive, impactful moments with kids that could potentially save their lives one day.

Application Questions:

• How many years of Customer Service experience in a sports, fitness, or recreational activity environment do you have?
• How many years have you worked directly with younger children (ages 6 months to 9 years)?
• What is the highest level of education you have completed?
• Are you able to work on Tuesday, Thursday, and Saturday 9 am‑6 pm or 10 am‑7 pm?
• Are you able to lift a minimum of 40 lbs without restrictions?
• Are you willing to work for the company for a minimum of 1 year?
• Are you legally authorized to work in the US?
• Are you willing to undergo a drug screen as part of the employment process?
• Do you have a valid driver’s license?

Referrals:

Referral code from a current employee. If none, provide the employee's name instead.