Surveillance Operator

Located in Miami Gardens, FL, Calder Casino has been bringing excitement and top-notch entertainment to guests since 2010. With a vibrant atmosphere, thrilling slots, a dynamic card room, and exciting promotions, we’re known for delivering unforgettable experiences. But what truly sets us apart? Our team! We take pride in having the friendliest staff in town and fostering a welcoming, fun, and rewarding work environment.

We also believe in investing in our team’s success, offering growth and development opportunities to help you build a fulfilling career. Come be a part of our growing team and bring your energy to the action!

Calder Casino is an exciting place to work, with growth and development opportunities for our Team Members. We are devoted to creating Winning Experiences for our teammates, guests, and partners. As a Surveillance Operator your role is to observe and report suspicious activity, policy deviation, incidents, and other safety and compliance matters. This role requires strong computer skills, adaptability, attention to detail, and initiative.

Be a part of Bigger. Better. Calder!

Calder Casino offers a comprehensive and competitive benefits package and other perks for eligible Team Members including but not limited to:
Paid Time Off, 401K, Medical, Dental, Vision, Life, STD, LTD, Employee Stock Purchase Plan, Tuition Reimbursement, Team Member exclusive discounts, and more!

• Maintains cleanliness of workstations and equipment.
• Performs close watch duties as assigned.
• Maintains familiarity with gaming law, regulations, company policies and procedures.
• Receives periodic on-the-job training.
• Diligently monitors all company assets as well as monitoring all employees for procedural violations.
• Maintains up-to-date working knowledge of procedures and policies for all departments.
• Enforces department procedures by observing and reporting any failure to comply with company policy or gaming regulation.
• Maintains up to the minute, detailed, and accurate logs.
• Identifies and documents suspicious behavior, cheating attempts, theft, or policy violations in a timely and accurate manner
• Monitors gaming tables, slot machines, and cage operations for irregularities or procedural deviations
• Promptly reports equipment malfunctions or blind spots to supervisors and follows up to ensure resolution
• Responds promptly to requests from other departments without compromising surveillance integrity
• Participates in shift briefings and remains current on all updated procedures and watch lists
• Maintains continuous observation of all assigned gaming areas, cash handling zones, and public spaces via CCTV systems
• Operates and maintains surveillance cameras, recording systems, and related equipment at peak performance
• All other duties assigned.

• Maintain interpersonal working relationships among personnel.
• Oral and written communication skills
• Willingness to assume overall responsibility relative to the performance of the position.
• Demonstrates proficiency with all surveillance software and monitoring platforms used by the department
• Adheres to all applicable gaming regulations, internal controls, and Title 31 requirements
• Maintains strict confidentiality of surveillance activities, investigations, and findings
• Cooperates fully with gaming control board audits and law enforcement requests
• Communicates effectively with surveillance supervisors, security, and gaming floor management regarding incidents or concerns
• Maintains a professional, unbiased, and objective approach in all surveillance activities
• Pursues ongoing training and development related to gaming protection and surveillance techniques