Associate Mortgage Loan Specialist

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Entry level real estate lending position with focus on development and training. The Associate Mortgage Loan Specialist position is responsible for obtaining the required knowledge and experience needed to guide current and prospective members through the real estate loan application process.

• Receive and assist in the completion of real estate loan applications, while serving as the primary point of contact for applicants during the origination process.
• Assess, underwrite, and make recommendations for decision on loan applications considering applicant(s) credit worthiness, ability to repay, collateral valuation, and organizational risk. Communicate approval or denial decisions to members in a clear and professional manner.
• Evaluate and verify income documentation, including personal and business tax returns, to make informed approval or denial decisions.
• Counsel potential home buyers and existing homeowners, while taking complete and accurate real estate loan related applications and obtaining required documentation to facilitate initial loan approval with assistance when needed.
• Seek guidance for complex lending situations and approval authority from an MLS or above.
• Proactively stay updated on market trends, interest rates, and changes in lending policies and regulations to provide members with accurate and timely information.

• Assist membership with servicing of existing mortgage and home equity loans.
• Follow up with prequalified applicants and on other leads in a timely and effective manner.
• Price and disclose loan applications by determining the interest rates and fees associated with a loan, based on factors such as borrower’s creditworthiness, loan amount, term and market conditions.
• Successful completion of Consumer Lending Program courses and subsequent exam is required. After completion and proficiency shown, granted initial lending limits (Tier
  1) with SVP recommendation.
• Coordinate member engagement with the Real Estate Lending Processing Center within Loan Administration.
• Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance.
• Educate members on available services and make referrals for other Credit Union products and services based on their needs.
• Ensure well documented, easy to review loan application history notes within the Loan Origination System.
• Work with Lending Contact Center to provide assistance with mortgage lending calls when needed.
• Support branch employees with all real estate related needs and ensuring employees have the information needed to be comfortable referring all potential applicants to discuss mortgage lending opportunities.
• Work various contact and follow-up reports to cultivate member engagement throughout the home buying process and make SECU their lender of choice.
• Assist as needed with community engagement by meeting with realtors and other third parties as well as attending community events to build and maintain mortgage loan volume.

• Consumer unsecured lending as assigned.
• Answer phone and perform other clerical duties as needed.
• Complete additional tasks as assigned by management.
• Participate in additional training and continuing education to enhance knowledge of mortgage originations.

• Must have high school diploma or GED equivalent.
  • Preferred – bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
• Attend Excel and Elevate – New Employee Training (E&E).
• Real Estate Lending Program (RELP) completed within 6 months.
  • The following 10 Core Modules will be completed after E&E and subsequent training sessions:
    • Checking Accounts
    • Member Eligibility
    • Money Market Share Accounts
    • SECU Policies Overview
    • Share Accounts
    • Lending Overview
    • NCUA Coverage
    • Cooperative Principles
    • Online Services
    • We Are SECU!
  • Additional Modules
    
    Required:
    • SECU’s Member-Facing Websites
    • Branch Security Measures
    • Account Titling & Designations
    • Funds Transfer
    • Member Identification
    • Check Acceptance
    • MARGO Platform
    • Account and…