Payment Research​/Processing - Call Center - Financial Specialist III - R14637

Overview

Department:
Public Utilities

About Our Job

Performs a variety of complex financial, clerical and technical customer service duties that require knowledge of complex billing procedures and varied rate structures for water/sewer customers and county citizens. Works closely with internal staff to ensure information is passed to billing personnel, meter personnel, permitting and loan personnel.

Financial:

• Performs accounts payable/accounts receivable functions within the Utility Call Center.
• Multiple payment processing & financial reports daily and monthly.
• Internal adjustment request form, review and processing.
• Assistants in the collection of asset information and helps coordinate the asset disposal program.
• Balances assigned accounts, systems and reports.
• Designs and provides timely reports. Reviews processing assignments, reviews and monitors all reports prior to distribution to staff and management.
• Conducts internal audits with Naviline to be assured customer accounts are reflected accurately.
• Works with Supervisor and Manager to monitors contracts within the call center.
• Collections and Write-offs. Audit invoice with collections company, respond to disputes, process collection report, report payments to collection agency under contract.
• NSF dispute resolution and follow up, NSF check report, including generating work order for turn off.
• Prepares required documents to recover disaster related expended funds for Customer Service Team.
• Transaction Center to reverse payments, adjust off miscellaneous charges, transfer balances, reverse balance transfers, charge miscellaneous fees.

Customer Service & Leadership:

• Conducts investigations to resolve complex customer/vendor inquiries, issues and concerns. Provides advance information to customers, staff and management. Takes initiative to contact customers and/or vendors on difficult issues.
• Is professional and uses tact in dealing with and responding to all customers, both internal and external.
• Helps supervisor in scheduling staff for optimum coverage and enters timecard into Kronos in Supervisors absence.
• Participates in performance evaluations and progressive discipline issues with staff. Documents their actions to correct behavior and/or work deficiency of employee.
• Coaches, mentors and motivates staff while also providing instruction and training development.
• Assist with retention records processing, answering phones and prepares correspondence which may include surveys.

Work Hours:

Monday – Friday, 8:00 a.m. – 5:00 p.m.

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Minimum Qualifications:

An Associate’s Degree from an accredited college or university in Accounting or Finance plus two (2) years experience in auditing procedures, inventory control, basic real estate or bookkeeping/financial duties. Year-for-year basis may substitute for the college degree. A Bachelor’s Degree from an accredited college or university in Accounting, Finance or in a highly related field may substitute for the required experience.

Preferred Qualifications:

Two (2) years of government experience preferred.

Job

Competencies:

Expert skill in computer programs such as:
Microsoft Outlook (email, chat, scheduler), Word, Excel, SharePoint, E-Net, Naviline/Central Square, On Base, Amanda, Maximo, Electronic Filing Systems (EFS), Works. Uses sound independent judgement; possesses high level of technical knowledge; demonstrates ability to handle complex and difficult customer issues; is professional and uses tact in dealing with and responding to all customers, both internal and external; consistently demonstrates an advanced ability to perform supervisory functions.

Pay: $18.32 - $23.36

This Posting is currently Open Until Filled