Fraud Investigations Manager

Leverages banking, fraud, investigative, and financial crimes expertise to oversee and manage the Bank's Fraud Investigations Unit under the direction of the Director of Corporate Fraud. Responsible for the management of internal and external fraud investigations, fraud recovery efforts, investigative quality assurance, intelligence gathering and sharing, case management governance, investigative reporting, and fraud awareness initiatives.

Serves as the Fraud Investigations Unit's primary point of contact for investigative matters involving business lines, financial institution partners, BSA/AML, Compliance, Human Resources, Legal, and other stakeholders. Provides guidance and support regarding fraud investigations, suspicious activity, recovery efforts, fraud trends, and emerging threats identified through investigative activities.

Identifies investigative trends, recurring fraud schemes, recovery opportunities, control weaknesses, and operational gaps identified through investigations and recommends enhancements to strengthen fraud mitigation efforts. Supports fraud-related projects, technology initiatives, case management enhancements, and process improvement efforts by providing investigative subject matter expertise.

Responsible for maintaining effective case management standards, developing meaningful investigative reporting and metrics, and ensuring investigations are conducted in accordance with Bank policy, regulatory requirements, and industry best practices.

Requires the ability to operate effectively in a fast-paced, high-volume, real-time environment, manage multiple priorities simultaneously, make complex risk-based decisions with limited information, and perform effectively under pressure while maintaining sound judgment, professionalism, and attention to detail.

• Oversees and manages the daily activities of the Fraud Investigations Unit.
• Ensures internal and external fraud investigations are conducted timely, thoroughly, consistently, and in accordance with applicable laws, regulations, policies, and procedures.
• Oversees investigations involving account takeover, check fraud, ACH fraud, wire fraud, elder financial exploitation, money mule activity, identity theft, cyber-enabled fraud, new account fraud, loan fraud, employee misconduct, and other financial crimes.
• Reviews investigative findings, case summaries, disposition decisions, recovery efforts, and investigative reports for completeness, accuracy, and quality.
• Conducts periodic reviews of investigative work to ensure compliance with departmental standards and established procedures.
• Oversees internal fraud and employee misconduct investigations in partnership with Human Resources, Legal, Information Security, and other stakeholders as appropriate.
• Oversees fraud recovery efforts and develops strategies intended to maximize recoveries and minimize fraud-related losses.
• Coordinates recovery activities involving financial institutions, payment networks, vendors, customers, business partners, and internal stakeholders.
• Maintains working knowledge of hold harmless agreements, breach of warranty claims, indemnification processes, adjustments, recovery letters, and other fraud recovery practices.
• Collects, analyzes, and disseminates intelligence related to organized fraud groups, money mule activity, account takeover schemes, elder financial exploitation, check fraud, wire fraud, cyber-enabled fraud, and emerging fraud threats.
• Develops and distributes fraud intelligence bulletins, fraud alerts, security communications, and awareness materials as appropriate.
• Oversees investigative case management standards, documentation requirements, workflow practices, reporting standards, and record retention requirements.
• Identifies opportunities to improve investigative workflows, case management processes, recovery efforts, reporting capabilities, automation, and operational efficiency.
• Oversees the Fraud Investigations Quality Assurance Program and ensures identified issues are addressed appropriately.
• Reviews Suspicious Referral Forms (SRFs) and ensures appropriate escalation of suspicious activity for SAR consideration.
• Maintains familiarity with FinCEN SAR requirements, regulatory expectations, and fraud-related industry guidance.
• Reviews significant fraud incidents and investigative outcomes to identify trends, vulnerabilities, recurring fraud schemes, and opportunities for process improvements.
• Performs root cause analysis associated with…