Member Service Specialist

At Champions First Credit Union, being a champion is more than a name; it’s how we show up for our members, our communities, and each other. We’re growing across North Florida, and we’re looking for a friendly, knowledgeable Member Service Specialist to help us keep that promise.

If you enjoy helping people with their finances, like variety in your day, and want to build a career, not just take a job, this is your opportunity.

We take care of our team the way we ask our team to take care of our members:

• Ongoing training and professional development opportunities
• Comprehensive benefits package for full-time employees, including health, dental, and vision insurance
• 401(k) Retirement Plan, up to 4% employer match
• Profit sharing program
• Generous paid time off; vacation, sick, and personal time, federal holidays, your birthday, and your work anniversary

As a member of our Member Service team, you’ll be a trusted, helpful face for our members at both the service desk and the teller line. Your role will include:

• Delivering an exceptional member experience by providing friendly, accurate, and professional service during every interaction.
• Working comfortably in a dual-role environment
  , providing personalized one-on-one member service in an office setting and assisting members with transactions on the teller line.
• Processing a variety of financial transactions
  , including deposits, withdrawals, transfers, loan payments, check cashing, cash advances, and monetary instrument purchases.
• Opening new accounts and assist with loan inquiries by explaining available products, completing system entries, and collecting required documentation.
• Identifying member needs and recommend appropriate products and services that support members’ financial goals.
• Resolving routine and complex member service issues by researching concerns, explaining policies, and identifying effective solutions.
• Supporting daily branch operations
  , including cash management, branch and vault balancing, night deposits, ATM deposits, and other cash equipment.
• Following established security, documentation, and regulatory requirements while serving as a knowledgeable resource for teller questions, complicated transactions, and balancing issues.

NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

You're friendly, knowledgeable, and confident handling both service and cash.

• High school diploma plus some related member service or teller experience at a credit union or financial institution
• FiCEP certification (required)
• Extensive knowledge of credit union products and services
• Professional, well-developed interpersonal skills and a positive, welcoming presence
• Advanced written communication skills; complete sentences, proper grammar, and error-free emails and letters
• Intermediate math skills, comfortable working with percentages, decimals, and fractions
• Comfort operating standard office equipment plus a vault, ATM balancing process, cash counter, cash advance machine, and coin machine
• Ability to lift full boxes of work and coin bags, open filing cabinets and vault doors, and bend, stoop, or stand as needed

Salary Range (commensurate with experience) $20+/per hour. Compensation is also dependent on experience.

Benefits Offerings Health/Dental/Vision, 401(k) With Up to 4% Match, Profit Sharing, Generous PTO Including Holidays, Your Birthday, and Work Anniversary, Plus Ongoing Training and Development.

Position Member Service Specialist I

Number of Openings 1

Exempt/Non-Exempt Non-Exempt

Req Number BAN-26-00047

Location Crawfordville

We are a rapidly growing $545 million Credit Union spanning across the entire northern region of Florida, headquartered…