Collections Specialist

Collections Specialist

We are looking for a detail-oriented Collections Specialist to support receivables activities for a service-focused organization. This Contract position is ideal for someone who can manage collection efforts effectively while maintaining strong customer relationships. The role focuses on resolving outstanding balances, monitoring account status, and helping improve cash flow through consistent follow-up and accurate documentation.

Responsibilities:

• Contact commercial and consumer accounts regarding past-due balances and work toward timely payment resolution
• Review aging reports and prioritize collection activity based on account status, risk, and payment history
• Document all collection efforts, customer communications, and repayment arrangements in the appropriate systems
• Collaborate with billing and internal teams to investigate account discrepancies and support accurate account resolution
• Negotiate payment plans when appropriate while following company policies and established collection procedures
• Monitor open receivables and escalate delinquent accounts as needed to support recovery efforts
• Provide attentive customer service while handling sensitive payment discussions with tact and accuracy