Transaction Management Ops Analyst

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’s physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

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This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Cost Basis Operations is responsible for accurate reporting of covered securities and tax lots to the Internal Revenue Service and clients. The Cost Basis Ops Analyst is a key member of our Cost Basis Operations organization. The team handles branch inquiries and update requests received from clients submitted via Service Request Portal/New Service Gateway and email in regard to updates and research of cost basis reflecting in our Global Tax Lots system.

Additionally, the team will research and resolve transactional breaks that result in inaccurate cost basis that requires manual update. A successful candidate will have exceptional analytical skills, a strong attention to detail, the ability to problem solve to find solutions, self‑management skills, be able to balance competing priorities and have experience working with financial statements and records. Cost Basis is responsible for accurate reporting of covered securities and tax lots to the Internal Revenue Service so the ability to update tax lot records accurately and efficiently is required.

• Handles Service Request Portal/email requests related to Cost Basis updates for complex cost basis scenarios including EXSOP, Versus Purchase, ACAT Transfers, and Corporate Actions
• Research and resolve transactions via exceptions report processing
• Maintains current tax lots and for unrealized and realized gains/losses
• Liaison between internal units/departments and Branch Offices in the immediate
• Resolution of escalations and all issues related to Cost Basis and Tax Reporting
• Lead/Support project-based work including SII remediations and tax season processes
• Assist with…