Collections Specialist

Bring Your Champion Mindset. Make an Impact.

Join Champions First Credit Union as a Collections Specialist!

Pay Range: Starting at $19.00/hour |

Schedule:

Full-Time, Mon–Fri 8:30 AM–5:00 PM |

Location:

Tallahassee / N. Monroe

Benefits: Health/Dental/Vision, 401(k) With Up to 4% Match, Profit Sharing, Generous PTO Including Holidays, Your Birthday, and Work Anniversary, Plus Ongoing Training and Development.

At Champions First Credit Union, being a champion is more than a name — it’s how we show up for our members, our communities, and each other. We’re growing across North Florida, and we’re looking for an empathetic, solutions-focused Collections Specialist to help us keep that promise.

If you enjoy solving problems, helping members work through tough financial moments, and want to build a career, not just take a job, this is your opportunity.

We take care of our team the way we ask our team to take care of our members:

• Ongoing training and professional development opportunities
• Comprehensive benefits package for full-time employees, including health, dental, and vision insurance
• 401(k) Retirement Plan, up to 4% employer match
• Profit sharing program
• Generous paid time off — vacation, sick, and personal time, federal holidays, your birthday, and your work anniversary

As a member of our Collections team, you’ll help members get back on track while protecting the Credit Union from loss. Your role will include:

• Delinquent Account Management – Work delinquent consumer loans, mortgages, business loans, credit cards, and negative share and share draft accounts, and make sure collection notices go out on time.
• Smart Prioritizing – Work high-balance accounts first each day while keeping smaller accounts moving to bring overall delinquency down.
• Member Work-Outs – Partner with members, the Collections team, and loan officers on work-outs that serve both the member and the Credit Union, and negotiate on the Credit Union’s behalf.
• Records & Corrections – Keep clear, accurate notes in the collections system, keep every collection file up to date, and calculate and correct loan payments when errors occur.
• Compliance – Follow the Fair Debt Collection Practices Act, credit union policy, and procedure in every collection practice.
• Skip Tracing & Recommendations – Locate hard-to-reach members through skip tracing and recommend accounts for repossession or legal action.
• Claims & Charge-Offs – File CUNA claims on members’ behalf, work with Accounting on claim questions, and work with Card Services on required monthly credit card charge-offs.
• Counseling & Teamwork – Offer financial counseling to members who need it, work daily with the Collections Director on problem accounts, and help educate staff to prevent negative situations.

You’re empathetic, persistent, and skilled at turning difficult conversations into workable solutions.

• High school diploma plus two years of similar experience, preferably in a financial institution
• Knowledge of credit union collection policies and procedures, and of applicable collection laws and regulations
• Professional, well-developed interpersonal skills for communicating with members about delinquent loans
• Intermediate math skills, comfortable working with percentages, decimals, and fractions
• Comfortable negotiating and finding workable solutions with members
• Ability to lift full boxes of work up to 25 pounds, sit for long periods, and bend, stoop, or stand as needed
• Regular and dependable attendance

Note:

This list is not exhaustive.

We’re a growing credit union serving communities across North Florida, built on the idea that champions make each other better; working hard, supporting…